"Booked online and confirmed with Hilton and by The Fork e mail. Hilton Telephoned to confirm 2 days prior to booking date to ensure we were still coming. One of my party couldn't come so I telephoned the Hilton direct the day before the booking to cancel one space which they confirmed verbally but luckily took my mobile number again. On the morning of the booking, the next day, I received a call from the manager to tell me I had no booking at all and he couldn't take a booking as they needed 24 hours notice, I booked on 25th May???? When I proved to him I had confirmation from The Fork the he said that online bookings were a different system and he had no knowledge of it????? After a little while, while he checked again, he came back to me and said I can accomodate you today When we got there the afternoon tea we were served was a cobbled affair with frozen scones defrosted so still really cold and crumble to nothing when cut making it very difficult to put jam and cream on, sandwhiches per person were filled with 1 salmon, 1 plastic cheese that you put on burgers with a little tomato and 1 ham without any pickle or mustard or anything else I could identify other than butter and 1 extra ham to fight over, all predominately white bread. 1 Scone each as I described either plain or fruit, again decide who gets which, cakes were a slice of Victoria sponge, 3 mini maccorons and 1 thin slice of meringue filled with some sort of creamish filling but not very nice. This was not the afternoon tea I had ordered and the price reflected that thank goodness but even then not worth the money. Very, Very disappointing. Had I not telephoned to cancel one place we would have turned up to find nothing in place at all. Not acceptable."
