"A nightmare encounter. The worst KFC I’ve ever visited. Me and the fellas landed into KFCs drive thru quite late in the day. It had been a busy day and all we wanted was to get our fried chicken fix, did we get this?! NO!!...Firstly the intercom was broken, it seemed to only work one way and I was unable to communicate from my side. Initially the member of staff asked what our order was, after four failed attempts the staff member sighed and shouted “Listen mate! Just tell me what you want!” This was rude and hugely annoying, I beeped my horn to display my annoyance but not in an aggressive way and the intercom lad again sighed and said “Stop beeping and pull round! It’s not hard” I pulled the motor round to the window and the lad again asked for the order in an uncaring and rude tone. I asked to speak to a manager and his question was “why”. Long story short we parked up and the manager came to the car. She was hostile and defended her staff. She stated we had one minute to order or she’d call the Police! All four of us were stunned! We ordered. After 15 mins ,way too long for “fast food”, the food came. The chips were cold and stale, the chicken was burnt. As a joke I said to the manger who delivered it to us “Is it even bird!” She clearly didn’t get the joke and spun round and swore at us! She completely lost the head and we nearly called the cops. Thank goodness no kids were about! This was the worst customer service I’ve ever received in my life and I urge you all to avoid!"
