Thai Prawn Crackers
Sawadika Fine Thai Restaurant

Sawadika Fine Thai Restaurant

71 Red lion Street London, WC1R 4NA, United Kingdom

Thai • Fish • Soup • Asian


"An early alert for this experience was when browsing the menu on the window outside a staff member came out to invite us in and as the Thai menu seemed familiar we followed. Perhaps this 'fishing for customers ' pays off. You would expect a member of the Thai community at a good Thai restaurant, but the staff at Sawadika appeared to be Indian, with one inconsiderate staff member either staring at his phone or at customers. Though observing customers is natural, a smile would be more welcome than a sneer. When it comes to the food this was poor: there was no broccoli on the vegetarian option "with broccoli ' and the lamb dish was just a lamb shank stuck in a bowl of sauce with very little garnish. Besides this, we would have expected the staff to show their consideration by asking how we were enjoying the meal during the meal, and not afterwards. 'How was that ' is quite poor especially during a quiet service just us and another couple. Be considerate and check during the meal! This leads to the end of the service. A gratuity charge added to the bill is insulting, expecially in such a restaurant and even more so when an extra tip is requested as an option when paying really? So, all in all, the Sawadika can stick their lack of spice and authenticity feeling very cheated, we won 't be back, and I sugggest other potential customers to eat elsewhere in this area; don 't be put off by the Aisan restaurants in this area filled with genuinely happy Asian diners if you see a Chinese customer in a Chinese restaurant, then the food is authentic and in demand... unlike this poor excuse for a Thai restaurant."

Anna's

Anna's

235 241 Leon House High St, CR0 1QH, Croydon, United Kingdom

Sushi • Seafood • Asiatic • Noodles


"I ordered takeout from Anna's Thai for the second time on February 4th, and I must say, this was the worst customer service I have ever encountered. When I called to place an order for delivery, I was told that I had to order online. Before I could respond, the person on the other end of the line hung up. Despite enjoying the food previously, I placed an order with the expectation that my delivery would arrive within an hour. After an hour and 20 minutes passed, I had to call twice as they kept telling me the driver was on the way, first in 5-6 minutes and then 3 minutes. Unfortunately, my partner, who is diabetic, was becoming unwell due to his sugar levels, so I cancelled the order and demanded a refund. I was then told that the driver mistook my neighbour for the one who ordered (clearly not reading the order properly) and that they would prepare another meal for us. I rushed out to get an alternative takeaway to avoid further delays, only to find out that our food was being accepted by our so-called neighbour (the driver asked if the food was for them at the specific door number). This was essentially theft and shocking. When I confronted the driver about this and why he was giving our food to someone else, he wanted to give it back to me, which is against Health Safety regulations. I declined and asked him to take the food back. The driver then swore at me, got back in the car, and sped off. Although the restaurant responded to my email quickly, they have not taken any accountability for the situation, claiming that they don't have control over the drivers' behavior once they leave the shop, and their only responsibility is to drop off the food. I am still waiting to see if they will acknowledge their failure to meet customer expectations. My advice: do not order from Anna's Thai."