The Mexican Wrap
The Waverley Tea Room

The Waverley Tea Room

18 Moss-Side Rd, Glasgow, Glasgow, G413TN, G41 3TN, United Kingdom

Bars • Beer • Italian • British


"Oh dear. Things were not looking up from the start. We wanted Sunday lunch but couldn 't get into our first choice restaurant so we headed here. On entry we were informed that the card machine was broken so we would have to pay cash. No problem, technical problems happen. Then we ordered drinks. Nothing complex just cokes, diet cokes, lemonades. These took forever to arrive and when we enquired with the absent waitress (we had to go into the bar she wasn 't in the least bit apologetic as she barked that they were coming. We ordered food, at the same time as drinks, from the menu imaginatively clipped to pieces of old wine crate nice touch except that A4 is larger than the board so the menus were tatty round the edge (again, not a deal breaker but symptomatic of worse problems to come! . The propaganda at the beginning described something about the proprietor 's love of food (he obviously doesn 't eat here very often . Like so many others I went for the 'Famous Sunday Roast ' which was shocking. The roast pork loin was ok not over cooked but the 'seasonal veg ' were non existent. I had peas and carrots which had painfully obviously been frozen (rubbery carrots eugh . Carrots might be seasonal but peas not in January. What about some Kale or cabbage? The potatoes weren 't great, but by this time we were so exhausted by the waiting for everything that we couldn 't be bothered to send it back. We just wanted to leave. As a final salute to terrible restaurants, as she neared the bottom of her green salad, my friend found a hair mixed in with the leaves. On drawing this to the waitress ' attention, she wasn 't greeted with an outpouring of apology but an indifferent grunt. No 'comped ' salad for us then. We finally fished out the loose change (remember no card machine to make the bill exactly (no a snowball 's chance in hell of a tip and left. For £7.95 I don 't expect caviar served by my own personal butler but I don 't expect the horrific experience that I endured."

Papa John's

Papa John's

479 Norwood Rd, West Norwood, London, SE279DJ, United Kingdom

Pizza • Lunch • Cheese • Mexican


"On 23.05.2022 I received an unexpected phone call from Lee who introduced himself as a manager at Dulwich Papa Johns . Lee was extremely polite and professional and explained that he had read my review regarding the very poor customer service I had received from another manager on 09.05.2022 and was extremely apologetic about the experience I had suffered regarding the BURNT AND CRISPY PIZZA. I accepted his apology wholeheartedly as he clearly understood my dismay regarding the poor service I had experienced and assured me that if I decided to order again my pizzas would be of the standard that it is expected to be and I would also get this order on the house. On 05.06.2022, I decided to take up the free offer and spoke to Ayoub (I hope the spelling is correct and informed him of the offer I had been given by Lee. He was helpful and reassured me that he would ensure that my pizzas would be of the standard that is expected of Papa Johns. My delivery was on time and handed over by a polite delivery person. When I opened the box that held the double pepperoni pizza with no cheese, I immediately rang Papa Johns. I was unable to speak to Ayoub but left him a message, “Tell Ayoub THANK you very much the PIZZA IS PERFECT.” Both Lee and Ayoub had kept their promise. To be frank the FREE pizza was so much better than the PAID FOR pizza. Just goes to show that ALLERGN SUFFERERS CAN HAVE GREAT PIZZA’S TOO if the time is taken to make sure they are baked perfectly to the right texture and are also delicious to eat. Thanks Lee and Ayoub for great customer service and restoring my faith in you. So, rather than losing a customer you have maintained one so long as the same standard remains. :"