Papa John's - Menu

33 Marshall Terrace, County Durham, United Kingdom, DH1 2HX

🛍 Sushi, Pizza, Cafés, Kebab

3 💬 286 Reviews

Phone: +441913848485

Address: 33 Marshall Terrace, County Durham, United Kingdom, DH1 2HX

City: County Durham

Menu Dishes: 35

Reviews: 286

Website: https://www.papajohns.co.uk/stores/durham/offers.aspx

"My friends and I were lured into ordering from Papa John’s for the first time due to a student promotion offering a free medium pizza for creating an account. We ordered 5 pizzas and two sides, but were disappointed when they arrived after 1hr and 30 mins and were lukewarm. The pizzas were average, but one of our party's pizzas was made incorrectly, making it inedible due to dietary requirements. When I called the restaurant to request a replacement, the staff member was rude and unhelpful. They refused to do anything because the pizzas were free, despite it being their mistake. After multiple attempts to resolve the issue, I gave up and will not be ordering from them again. Customer service at Papa John's needs improvement, as the saying goes, the customer is always right."

NJJPG NJJPG

2 hours late, cold food, upset children, poor attitude from staff who don’t care. Never ever again!!!!

Address

Show Map

Reviews

allertonlad
allertonlad

A consistently good branch of Papa John's, a Saturday night delivery whilst staying in the city was fast, hot and delicious. Worth taking advantage of the on-line offers, which can often produce good savings.


Sarah
Sarah

Staff attitude is just rude! Give me the wrong order hung up on me when I rang to complain! Lady hangs up the phone mid conversation extreme attitude problem! Ring back to the manager who is very belittling to women! Avoid at all cost! This establishment needs reporting!!


Quinonostante
Quinonostante

Gathering of friends and family meant impromptu pizza all round. Ordered 4, 3 large and 1 medium. Side of scary ghost chilli wings. Delivered piping hot, perfect packed with toppings. Huge enough for left overs tomorrow and a friendly delivery service too. Nice work there team! View menu


Resplendor
Resplendor

Took advantage of the buy one get one free offer and could not fault the service or the quality of the pizzas. I've always favoured Domino's from the Durham City shop but lately both the customer service and the quality of the food has been abysmal. I know who'll be getting my custom from now on. !00% better value, quality and customer service.


durham05
durham05

I have received two delicious pizzas delivered to my door from this restaurant. However, the third time I ordered, the delivery took so long that the pizzas were cold, and there was cheese on my cheeseless pizza. After calling them, they sent me new pizzas which arrived piping hot. Overall, I was very satisfied, although we ended up eating late due to the delays.


bowes567
bowes567

I ordered from Papa Johns tonight, but the driver called to inform me that my order was not coming due to a lack of desserts in stock. He said my order would be cancelled, but Uber Eats still showed it as active, so I needed to contact the restaurant. When I spoke to a woman on the phone, she rudely told me to contact Uber Eats and abruptly ended the call. She was unhelpful and disrespectful to both me and the driver. I will not be ordering from them again. View menu


allertonlad
allertonlad

I've been a Papa John's devotee for some years, but standards seem to have slipped somewhat during my trips around the country during 2016. However, this certainly cannot be applied to the Durham store, during our recent hotel stay in the city. Ordered a couple of pizzas online, they were delivered bang on time, piping hot, and were absolutely spot on. Even the driver was very friendly and helpful. Has restored my faith in PJ's, worth another trip to Durham for the pizza alone!


David
David

I ordered a pizza for delivery, but it took an incredibly long time to arrive. I called the restaurant twice for updates and both times I was told it would be 15-20 minutes, which turned out to be untrue. They later claimed they only had one driver, but it still took a total of 1 hour and 40 minutes for my order to arrive. When I requested a refund, I was met with evasiveness and still have not received my money back. Despite the pizzas being good once they did arrive, I will not be ordering from this restaurant again.


scottwR1647IT
scottwR1647IT

My friends and I were lured into ordering from Papa John’s for the first time due to a student promotion offering a free medium pizza for creating an account. We ordered 5 pizzas and two sides, but were disappointed when they arrived after 1hr and 30 mins and were lukewarm. The pizzas were average, but one of our party's pizzas was made incorrectly, making it inedible due to dietary requirements. When I called the restaurant to request a replacement, the staff member was rude and unhelpful. They refused to do anything because the pizzas were free, despite it being their mistake. After multiple attempts to resolve the issue, I gave up and will not be ordering from them again. Customer service... View menu

Categories

  • Sushi Delight in our exquisite sushi selection, featuring fresh ingredients, expertly crafted rolls, and traditional nigiri. Each bite offers a harmonious blend of flavors, promising a true taste of Japan.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.

Amenities

  • Mastercard

Similar Restaurants

Waffley Good Company

Waffley Good Company

95 Elvet Bridge, Durham city DH1 3AG, Durham, DH13AG, United Kingdom

Menu • Cafés • Pizza • Seafood • Fast Food


"Started off really well and went over to the counter and ordered a crepe with banana and Nutella and specifically stated no strawberries I also asked for a San Pelegríno still water as this was on the menu also. I was the first person to order and the last to eat in the end. I got brought my water over which was a cheaper brand water that I just paid £2 for what would I have liked to have seen ? We’ll when I asked for san pelligrino still water to be told that they don’t have that in. Finally my crepe comes and I take a bite and realise that it’s got strawberries in all the way through which I’m allergic too. One of my family members takes it back and says that I asked for banana not strawberry there’s a reason why I can’t eat it and didn’t want it on my crepe. Then 5 minutes later another crepe comes out that was my bitten crepe that someone had opened up and picked the strawberries out and put banana in. Disgusting absolutely … not sure if this was a mistake or just being stingy either way it’s not on. It then again gets returned because there is no way I am eating that and it gets explained once again there is a reason I can’t eat strawberries to which then one of the owners comes over to serve the correct crepe and apologise . I really hope a lesson was learnt today because cross contamination is not a joke. Please be careful when eating there. I didn’t get offered a refund but then again they were willing to serve me a bitten crepe again so it didn’t surprise me that much."