"we had read very good reviews about the green room, me and 2 friends who have not seen themselves for a few years decided to go for the afternoon. we telephoned, booked afternoon tea and paid our deposit 2 days before. when we arrived. the waiter took us on our table and said: “I’m sorry, but the system didn’t update, so they didn’t know that we wanted to go the afternoon.” that seemed very strange when they had taken the deposit from us 2 days ago! the waiter said we had to order from the normal midday menu. after we had eaten our salad! we wanted to order 3 coffees, I asked the waitress if we could order coffee, her answer was: “It’s difficult because I don’t have a pen!” I didn’t reply, there are only 3 coffees and cakes. I then asked about the bill that lasted about 15 minutes when they finally arrived, they had not taken the deposit we had previously paid, and the waitress said: "She must talk to the manager, I explained that I stayed 10 minutes on the parking lot, so she could be fast. When I asked her what happened to the bill she said, they must go into the bar and sort it with the manager. I was very annoyed by the lack of customer service, not only had they forgotten our afternoon, but had also accused the wrong crowd. he was quite arrogant and served other people and let us wait. he said he would take £11 for the mistake with the afternoon! it is a shame that eating and the environment is very beautiful. Unfortunately, the customer service makes this place so much down. it is safe to say we will never return or will not recommend it to one of our friends."
