"The problem with having an eponymous restaurant Mr. Ramsey is that when your staff mistreats its customers, it reflects poorly on you. The horrible service would have been comical had we not been celebrating a birthday and career accomplishment. The waiter rudely chastised us for not listening when he asked who wanted sparkling water and who wanted still, seemingly having complete amnesia from our order just 5 mins earlier. When we casually shuffled the waters to the right person, he offered, unsolicited, it is not my fault you received the wrong waters, you weren 't listening. Our jaws hit the table. Later, we attempted to smooth over Watergate by explaining that we could not hear him in the loud restaurant (he seemed to only mouth his words instead of vocalize them). He responded you can 't expect me to raise my voice. Why yes, that 's exactly what we expected. We ordered burgers (two medium rare and one medium well) and fish and chips. After we said medium rare, he seemed to mouth the words medium well but we couldn 't actually hear him, he was still mouthing words and our lip reading skills were not up to task. Oddly, our food arrived less than a minute after we placed our order and when we inquired of the food runner which were medium rare, he responded, with condescension that they were all medium well and the restaurant was not licensed to serve meat any other way. What a surprise. The bottoms of the buns were complet lt soggy, indicating that they had been prepared long before we ordered them. Had it just been bad food, we might not have sworn off future visits to your restaurants. However, the fact that the staff felt unapologetically entitled to berate us is something that we can 't get past. That behavior comes from the top. Badly done Mr. Ramsey. Badly done indeed."
