"Since all the hotels and B&Bs were fully booked in Saffron Walden, we decided to stay at Queens Head for one night. However, our experience in room number 1 was a disappointment. The room was damp and dirty, and the bathroom was in dire need of renovation with moldy and rotten areas around the bath. We were only given two towels, and there was no bath mat provided. The breakfast was also disappointing, with food that tasted like it came from a popular frozen food chain - bland and minimal. The service was subpar, with a long wait between being served tea/coffee and placing our order. Upon checking out, my husband mentioned the damp and musty smell in room 1, but received little concern from the staff. We were charged £75, which was way more than what the experience was worth. We would not consider returning to or recommending this establishment."
