"We arrived for a family birthday and were seated and had a drinks order taken. Myself and another one of the party ordered a blackberry gin with lemonade, the waitress then came back to inform us that they had no blackberry gin left so offered us black cherry which we were happy to have, they were then brought to us for us to discover they had used tonic as the mixer instead of lemonade, annoying but not worth making a fuss. We then ordered food, with one of the party being vegan, she opted for the vegan nachos to start and the vegan Cajun burger. The waitress then came back to inform us that there was no vegan cheese so would she want it without which she accepted. Our starters came after a wait but were enjoyable, we then had our mains which were a completely different story. Our veggie Cajun burgers were black and burnt, had dry buns and had very hard chunks throughout inedible. There was also no vegan slaw as listed and the portion size of the chips was poor. We didn’t get a table check and had to grab the attention of a waiter to inform him that we weren’t able to eat them, he was polite and apologetic and took them back to the kitchen but we weren’t offered anything else to eat. Another member of the party had the breakfast burger with the most rubbery fried egg, definitely left and reheated. As he made it to the kitchen we overheard the waitresses asking him if we wanted desserts repeatedly, feeling very much like they wanted us gone ASAP as they were all focused on cleaning up instead of attending to tables. When they brought us the desert menu we all found something we’d like, but again no one checked on us for a good 15 20 minutes, by which point we just wanted to go. Strange considering how eager they sounded to get us out of the door. We asked for the bill, with the Cajun burgers thankfully taken off, but still an expensive meal considering the poor experience. Incredibly dissatisfied with both the food and the service and we will definitely not be returning."
