"I booked the table earlier in the week for my 5 friends and I to enjoy a meal to celebrate a special event. The table was booked for 8.30pm and it just so happens that I arrived very early at 7.30pm to meet for an early drink. Most of the London Outlet had been evacuated when I arrived so I spoke with the Zizzi staff, who had congregated outside, to clarify what was happening, what advice they could offer and in particular would they be able to honour table bookings. To be surprise, I was informed that despite waiting outside for over 30 minutes they had made no decisions. I was told that the manager had no idea when he would be in a position to make a decision, I could 'hang around if I wanted ' and it was possible we could eat later! I realise that this was beyond the control of the manager but other restaurants in the Outlet appeared to have robust business continuity plans in place which enabled them to both keep existing customers informed, which is how I found out what was happening, and update customers who had booked. Zizzi on the other hand just did not care and seemed to lack a competent manager able to make an informed decision. To compound matters they did not even contact me afterwards to express any apologies. My advice is book to eat in one of the other Outlet restaurants just in case this problem happens again!"
