"My family and I usually dine at this restaurant once a month, but due to the current situation with Coronavirus, we opted for a takeaway today. We placed two separate orders at 18:05, one for £25 and the other for £44 (as we are from the same household but separate families). We were informed that our food would be ready in 45 minutes. However, after waiting for an hour and a half, our food still hadn't arrived. We contacted the restaurant and were told it would be there in 5 minutes. Another 15 minutes passed and still no food. The delivery driver eventually arrived, but with only one order costing £25. When we opened the food, it was cold. Upon calling the restaurant, they hung up on us. We tried calling again for the second order, only to be told it had already been delivered when it had not. As a family, we were extremely upset and kept calling every 5-10 minutes. The restaurant then informed us that the delivery driver was lost with the food and they were cooking it fresh. Three hours later, the £44 order finally arrived, but once again, it was freezing cold, indicating that they had simply collected it from the original driver and brought it straight to us. We are regular customers of this restaurant, but after this terrible experience, we will never be returning."
