Vegetarian Platter Vegetarian Platter

A delightful assortment of fresh vegetables, hummus, and crispy falafel, served with warm pita bread and tahini sauce.

Haveli

Haveli

3-5 Broadway Darras HallNorthumberland NE20 9PW, Ponteland, United Kingdom

Pizza • Asian • Indian • Fast Food


"This is our local Indian restaurant which has a reputation for high end asian food. We have frequented it since it opened but now we feel it has dropped its ' standards largely through lack of staff training. I tried to book a table for 2 but the website wasn 't working. I rang at 10 a.m. The call was taken by a rather unprofessional individual who simply said Hello? It sounded as if I 'd woken him up! When we arrived at the restaurant we were shown to our table but no attempt was made to pull out my wife 's chair for her, so I did it whilst the waiter looked on. The table was sticky, indicative of not having been cleaned properly. Later in the evening we saw first hand that by way of cleaning, the tables were simply scraped with a crumb scraper rather than being disinfected. Cutlery was placed directly on the table nonetheless. We were handed very grubby menus. My wife 's was annotated in pen. We suspect it was for staff use. We ordered drinks immediately so that we could have a drink whilst we read the menus and made our choices. They did not arrive until the starters arrived more on the starters anon . My wife ordered a Bombay Sapphire gin and Fevertree Mediterranean Tonic. The drink finally arrived with all the tonic already added so we never saw the bottle, it could have been anything, and in any event my wife would normally only use half the tonic to avoid making the drink too diluted. For starters we ordered popadoms for one and some onion bhaji bites to share between us. We stipulated that we wanted them served at the same time for that purpose. 60 seconds later the waiter reappeared with the popadoms entreating us to be careful as the bowl was hot. I suggested that the bowl would be much cooler by the time the bhajis were ready and asked that he take them away and serve fresh popadoms with the bhajis as originally requested. The starters finally arrived together. The dips for the popadoms were very thin. Of the 3 bhaji bites 2 were undercooked and the third so undercooked as to be almost raw inside. I couldn 't eat it and asked for it to be taken away. The waiter returned to say that the chef had apologised so that 's alright then! . I suggested that a more meaningful gesture would be for us not be charged for the bhajis and indeed we were not. For her main course, my wife had the Goan Prawns. Whilst tasty, they were served in a vast sea of sauce which necessitated a trawl of the bowl to get the prawns out. I had Chicken Tikka Madras. Again, very tasty but to my mind the chicken had had only a brief relationship with the appropriate marinade and an even briefer flirtation with a tandoor. Nonetheless this variant attracted an additional charge. Throughout the meal there were no signs of attentiveness from the staff. Unused and empty glasses were not taken away without prompting and apart from the usual irritating is everything ok? , waiters and front of house staff walked by without ever casting a glance at our table to see if there was anything they could do to help. Finally, throughout the evening the waiter and the manager would refer to us as you guys . After this happened for the umpteenth time I collared the manager and told him that referring to diners in this manner might be appropriate in MacDonalds, but we didn 't care for it in a Bib Gourmand restaurant with high end pretensions. Quite incredibly, the manager had no idea what that accreditation meant, nor that the restaurant he was working in had one! Taken in isolation, you might think that our grumbles were minor. However, taken together in an establishment that used to pride itself in not being just another curry house, they are disappointing to say the least. On previous visits we have commented on the fact that asian people obviously rated the place and attended in numbers. Not so this time, there were only 16 diners in the restaurant at its peak which is not impressive on a Friday night. When we pay £75 for one and a half starters, two main courses and a couple of drinks each, we expect better."

Shish Mangal

Shish Mangal

75 Sidcup High Street, Bexley, United Kingdom, DA14 6DW

Sushi • Seafood • Turkish • European


"Essentially we were thrown out of the restaurant shortly after 11pm. The whole meal was rushed and the quality poor. We went to Shish and Mangal after a lengthy discussion about what to eat (as couples do). There were no customers in the restaurant. Upon arrival at 10pm we were told we had to order before 10:30pm because the kitchen closed at that time. This was not a problem as we were both starving. We ordered a beer, bottle of wine, two starters and two main meals. Everything came out in quick succession. It was a little faster than I would have liked between starter and main meals. Halfway through the main meal we were asked to pay so the staff could close the till. We paid to assist, but I was shocked we were asked at that point of the meal. I had to ask for the music to be put back on at one point, as we were sat in silence. At the end of our meal my partner told the waitress his main meal was not very good. She went to the kitchen and came back saying she agreed it wasn’t as good as it should have been. He asked for a refund and was told he couldn’t have one because they had closed the till! He was asked to call in the next day because the waitress didn’t actually work there, she was helping out as a favour?! We of course felt very uncomfortable about this and told the waitress we were not happy to leave without the refund. She told us she had a bus to get and family to get home to, so we needed to leave. There was nothing she could do. We argued our case politely and the waitress was screaming at us. I told the waitress she was very rude. She told us my partner should have complained at the start of his meal and not at the end. Frankly I was flabbergasted by the whole thing. I asked for details about the owner and again the waitress told me she didn’t have this information, except for a first name, because she was asked to help out as a favour but didn’t know who she was working for? The waitress put a cork in our wine and we left about £75 lighter. No refund and with a bad taste in our mouths. Had we been told we needed to be finished and out of the restaurant by a particular time, we would have ordered to take away and saved money having beer and wine at home. We paid a premium for the the experience of sitting in the restaurant and we were made to feel rushed and a problem for the staff. I will not eat here ever again and I am in no way surprised there were no other customers based on my experience. Save your money and eat elsewhere!"

No.1 Duke Street

No.1 Duke Street

1A Duke Street, TW9 1HP, Richmond Upon Thames, United Kingdom

Kebab • Cafés • Seafood • Fast Food


"I used to enjoy this restaurant as a peaceful retreat in the heart of the city and considered myself a regular customer, but unfortunately that is no longer the case. Upon arrival, I was greeted by a woman who was extremely rude and condescending simply because I was a mother with a stroller. It seemed that she was at a managerial level. She was very aggressive in her tone and complained about previous incidents with mother and baby groups and their strollers taking up too much space. This all happened before she even checked our reservation. It turned out that my friend had mistakenly booked for the following day, but she made me feel like I had come on the wrong day and tried to manipulate the situation. When I politely mentioned that I felt her tone was rude, especially since I didn't make the booking, she became even more patronizing and dismissive. It was a shame because the restaurant was almost empty with plenty of space available. I met up with my mom friends outside and we decided to go somewhere else where we were greeted with kindness and given our own space. It's unfortunate that this encounter was so unnecessary, but I wanted to warn other mothers that this woman was not supportive of mothers, so think twice before making a reservation. A mother with a stroller is already dealing with a lot, and even if there is limited space, kindness should still be shown."