Victoria Sponge Cake
Rassam's Creamery

Rassam's Creamery

14 Beeley St, Highfield, S2 4LA, Sheffield, United Kingdom

Vegan • Desserts • Ice Cream • Delivery Services


"I placed an order last sunday at the Sheffield London Road Rassams. It said it would be delivered at 7.04pm. At 7.30 I rang the restaurant to ask where the order was at first, they couldn't find the order and after telling me to wait they then to be told me they couldn't tell me how long and they were busy. They were extremely rude, shouting in the background. The order finally came at 8pm, well 2 items came biscoff pancake cookie dough. The cookie dough was cold and the pancakes burnt. I tried to call the restaurant about 10 times, no answer. I rang Darnall Rassams to ask what I could do, I spoke with Aziz, who couldn't have been more helpful. He tried to contact the store but couldn't reach them and apologised profusely. He asked to take my number to get them to call me back as soon as possible. They then called me back via social media whatts app which is completely unacceptable. I spoke to Salen, who was extremely rude, didn't listen to anything I said or let me explain what had happened with the order. He kept talking over me and telling me I had received the order. I explained what was missing and the items that came was burnt and the other one cold. He told me he would send the order again and they are busy so no idea how long it would be. 5 minutes later, the missing items came. The ice cream was water and the rest of the food cold. This had not been freshly made. I have yet again tried to call the restaurant back and the line is now busy. This was nearly a 30 pound order and after ordering from Rassams numerous times I find the customer service absolutely disgusting. Not only was the staff incredibly rude, they quite frankly couldn't have cared less. Salen was talking to someone else whilst trying to speak to me and it sounded like he was laughing whilst I tried to explain what had happened. I would just like to finish this with a thank you to Naziz Darnall restaurant for his help. This was supposed to be a treat for the family which has now turned into chaos as my autistic son will now not eat his ice cream as its more milk!!!!! STILL NO RESPONSE TO MY EMAIL AFTER OVER A WEEK!!!"

Scoops Diner Derby

Scoops Diner Derby

340 Normanton Rd, DE23 6WE, Derby, United Kingdom

Kebab • Cafés • Seafood • Asiatic


"I have been going to scoops diner since it first opened but I can honestly say that the place has gone downhill. Where do I start? I arrived about 18:05hrs and my order was taken at 18:20hrs which is not too bad however my food arrived after 19:00hrs. I went up to the counter twice to enquire about my food as I had to leave for work at 19:30hrs. The waitress was not helpful at all and told me there is a delay as there are lots of orders (but all the other tables had no food on them either). When the food finally arrived my food was overcooked to a point it was chewy and inedible (I ordered a t bone steak medium well). I sent the food back (anyone who knows me will know that I’m not fussy when it comes to food so imagine how bad my food had to be for me to send it back) and was still charged full price for it. They did offer to replace my food with a sizzler however I was short on time and could not wait around for another hour for some more food to arrive. My brother had a chicken steak which comes with 2 sides. I ordered 2 however we was only given one. I ordered and was charged for an extra sauce for my steak and I did not get this either. We also got a chicken pasta (which didn’t have a single piece of chicken in it and tasted like something you’d get on an all inclusive holiday). I got icecream (scoops icecream is the best) on a cone as we were leaving but the cone was stale! Overall the food was appalling as was the staff. I have been to other Scoops branches and I can honestly say this is by far the worst. I do enjoy food and desserts at the other branches and used to enjoy this but I wouldn’t recommend the normanton branch to anyone. I never write reviews but I had such a terrible experience something had to be done about it..."