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Nando's Cambridge Leisure Park

Nando's Cambridge Leisure Park

Leisure Park, CB1 7DY, Cambridge, United Kingdom

Pizza • Cafés • Asiatic • European


"Came for a pre film mea at about 6.45 pm. Restaurant not that busy, so were seated straight away. First thing we noticed is how dirty the floor was (we were sticking to it as we walked), secondly our server pointed to a code on the (dirty) table and saying you know how to order (we didn 't actually) before walking off. As there seemed to be a problem with the app (girl at the counter having a very long argument with staff whilst pointing at her phone), we went and ordered from the main desk. The counter at the main desk is absolutely filthy greasy and sticky and I hope no one was brave enough to eat any of the stale cakes under the grubby glass covers. Girl with phone app problem has now been going for about 10 mins so another member of staff comes to take our order whilst taking the order, a manager informs us that there will be a wait of at least half a hour for the food at least they told us, rather than us just waiting. Very limited choice of beer or wine at vastly inflated prices. Husband went to the toilet and said it was disgustingly dirty. The whole restaurant is so old and tired but there is just no excuse for how dirty it is really didn 't want to eat anything here because of the lack of hygiene. We had ordered a family platter which arrived at least 10 mins apart with most of the sides missing. When the corn did arrive it was burnt to a crisp sent it back and received raw corn instead. I hate to be a complainer, but we are living in times where going out to eat should be a treat, not an excuse to get ripped off to the tune of £100 for some factory chicken, oven chips and microwave rice served up in dirty, scruffy surroundings. The staff here are nice enough but Nandos are not getting any more of my money AVOID."

The Waterway

The Waterway

54 Formosa StreetW9 2JU, London, United Kingdom

Bars • Pasta • Steak • French


"We had booked a table on the upper terrace for lunch. The food was good and afterwards we stayed on for the afternoon. It's a lovely canalside location but we found the front of house staff excessively officious, inhospitable and unpleasant their rudeness spoiled...our afternoon. Some examples: 1. We were a table of 4 and one extra friend joined us after lunch. She'd barely even sat down when the front of house hostess came flying over and interrupted our conversation to tell us that no more than 4 people were allowed at our table and we'd have to move. The terrace was almost completely empty at that point and we were settled and happy where we were. In the end she grudgingly said we could stay where we were for a short while. 2. We got talking to some guys at a table nearby, one of whom was launching a new hot chocolate and kindly offered us some samples. Not only did the restaurant staff refuse to provide hot water so we could try this (even when we offered to buy a pot of tea he said we couldn't have one as he knew we'd use the hot water to make the hot chocolate within a few minutes they had come over and interrupted our discussion again to tell us we weren't allowed to have the samples (a couple of small cups) visible on the table and had to put them in our bags. So rude and totally ridiculous. I have since tried the hot chocolate at home and it's a lot better than what The Waterway served me last time I had hot chocolate there, so maybe they should have shown a bit of interest. 3. We were kicked off our table by the rude hostess at 6 p.m. even though the terrace was still almost empty, and sent to sit in a draughty lower area with no table service. After another hour I noticed the terrace was still mostly empty and asked staff why we had been moved. It turned out that they had moved us, existing customers, off our table in case of walk-ins for dinner At no point did anyone ask us if we would like to order dinner. Were it not for the unpleasantness of the staff, this would have been a four-star review, but I have never felt so unwelcome as I did at this restaurant. The staff need to sort out their miserable attitudes and learn the meaning of hospitality."