Phone: +442392465611
Address: United Kingdom, PO11 0EA, Havant
City: Havant
Menu Dishes: 1
Reviews: 1625
Website: http://www.stonehouserestaurants.co.uk/nationalsearch/southeast/thebarleymowhaylingisland
"We visited the pub on 25/10 for food. We ordered our food straightaway along with a starter. The starter was out within 20 mins. We then waited and waited for our food. We noticed another couple who arrived at least half hour after us get their food before us. I went to query this after waiting over an hour since we ordered.I spoke to a young girl with coloured hair who was full of attitude. Firstly she questioned if we had actually ordered food?. I advised we had and it was her that had served us and showed her the receipt. She then went to the kitchen to find out where our food was. Considering the pub was very quiet she left me for over 5 mins. When she was on her way back she spoke across the bar to a colleague, was distracted by a dog in the pub, commenting she had not stroked it. She then began wiping down the side before coming back to me advising our food would be with us soon, no apologies were given. The manager came over to us who was very polite offered free desert of which we accepted. My wife went to the bar to order our desert noting the managers offer. She was really questioned again with attitude by the young lady and even rolled her eyes at my wife when my wife corrected her. Both my wife and me are very patient but this got us very angry. I would not recommend this pub at all. They need to seriously work on their customer service skills, or rather the young lady who served us does We had delays the year before when we visited but a full apology was given and a partial refund given of which was accepted. We will not be returning to this pub again."
All prices are estimates on menu.