Phone: +447473633306
Address: Walthamstow Pumphouse Museum 10 South Access Road, Waltham Forest, United Kingdom
City: Waltham Forest
Dishes: 3
Reviews: 110
Website: http://www.basementgalley.com
"Hopefully, this review will be balanced and fair.....I was so excited about this evening, a meal on a tube for an underground enthusiast on her birthday. I think you need a mix of great food, service, ambiance and value..... I know my daughter had emailed...ahead and asked for specific seats... when we arrived, we were not even on tube seats, but rickety, incredibly uncomfortable wooden chairs and a table at such an angle, we kept having to rescue the food. We asked (we were pretty much the first people on), if we could sit on a table that was actually a tube seat and the woman was really rude to us. The service was mediocre... the food was slow (i do understand this isn't a commercial kitchen), and the only warm course was cold. We were not asked throughout the meal how it was (I suspect due to our initial request to change seats). The guy in charge was friendly though The food did taste good, but I would expect that for the price. The menu was interesting and we cleared our plates each course A lot of the time, the serving staff looked bored and redundant when they could have been more proactive...(they never once tried to offer additional drinks which would be a lucrative opportunity) When we were offered bread to start, she barked just take one' which was quite amusing.... We had too leave as soon as the food had finished as the chairs were so uncomfortable our backs were hurting and legs gone numb (first world problems i know). The music was so loud too. They did make an effort at the end with a candle which was a nice touch I think this is a sound concept, and. with some finesse of the timings, service and comfort, could score a 5...... I wouldn't go back, The thing that makes me sad is that my 19 year old daughter had spent the £100 on this meal for us and was gutted as she felt she had let me down... which wasn't the case at all"
All prices are estimates.