Phone: +441326252100,+441326250288
Address: Helford Passage, Cornwall,Isles Of Scilly, United Kingdom, TR11 5LG, Cornwall,Isles of Scilly
City: Cornwall,Isles of Scilly
Menu Dishes: 5
Reviews: 1998
Website: http://www.budockvean.co.uk/food
"It saddens me to have to write a negative review about a local hotel but after our visit on Saturday 29th October the hotel manager, Mr Barlow (has refused to reply to my personal email and therefore has left me no choice but to make others aware of our experience. We booked a table at the Budock Vean for a very special occasion and were so looking forward to it. We booked two weeks in advance and then were told we had to call back on the Wednesday 26th to make sure they could accommodate us (they didn 't offer to call us . We were also told that we could not book a table in the restaurant (unsure why but that we would be seated in the Conservatory. On arrival nobody knew about our booking and we were told to wait while a table in the conservatory was wiped down (not laid up! . We had walked past a beautiful restaurant which was only half full and with beautifully laid up tables. We were offered a very limited bar menu (not the fine dining experience advertised on the website of fish and chips (in a basket , steaks or sandwiches or a very limited 2 course menu (2 choices on each course . The conservatory was empty but worse still the restaurant was only half full so we had no idea as to why we couldn 't have been seated in there instead of on our own. The food we received was very nice but fish and chips in a basket on a special night out wasn 't what we envisaged. Also sat at a wooden table with no cloth and no preparations for our reservation was also very sad. Our waiter was really lovely for the evening, he only had our table to look after in the conservatory because being 'non residents ' we were excluded from the restaurant area and sat on our own. This hotel prides itself on it 's website for customer care and fine dining experiences. This seems to be extended only to the 'residents ' after reading the lovely positive comments on TripAdvisor but 'non local residents ' are clearly not welcome for an evening meal (unless you want to sit in a cold and empty conservatory at this hotel and any feedback is not worthy of a reply. Unfortunately, we wouldn 't be able to recommend an evening of fine dining at the Budock Vean because ours was far from it. Please don 't waste money buying vouchers for dining experiences unless they are intended for afternoon lunch or the spa, both of these experiences have been positive and very relaxing in the past."
All prices are estimates on menu.