Phone: +441233878033,+441233631959
Address: Cemetery Lane, TN24 9JX, Ashford, United Kingdom
City: Ashford
Menu Dishes: 4
Reviews: 555
Website: https://www.longacres.co.uk/blog/the-gardeners-restaurant-at-longacres-bybrook-barn-garden-centre/
"I fancied a cooked breakfast when visiting the garden centre so I was pleased to see that they offer one. However, I can’t eat egg, it makes me gag. I’m not allergic to it, I just can’t stand it. So I asked if they could request that the kitchen replace the egg with an extra hash brown. I have made this polite request every time I’ve had a cooked breakfast and until today I’ve yet to encounter a kitchen incapable of such a task. However, at this cafe I was told that this was not possible? I asked why and was told ‘it can’t be done’? Then another colleague joined in and explained that it’s ‘head office company policy’ not to substitute items on the breakfast. I asked her if she realised how ridiculous that sounded and she kind of agreed! Apparently they can leave off the egg and charge the same for 5 items in lieu of 6, but substitutions are impossible? Why be so difficult? I wasn’t asking the chef to diffuse a bomb or perform keyhole surgery, I wasn’t asking them to replace the egg with fillet steak, just something else that they already offer. Needless to say I gave up and didn’t bother with breakfast, I just had tea. This complaint is not aimed at the staff, they were politely following ‘company policy’ and they looked a bit embarrassed about it. They should trust the staff to use their initiative and allow them to be flexible, it would benefit them and their clients. There are plenty of other places in Ashford that serve breakfast."
All prices are estimates on menu.