"My son took 4 of us to Bistro Pierres Derby, the day after Mother's day, for a treat for me, my husband and his fiancée. I love this restaurant, it has been our go to place for years and holds many happy memories. We have...never had cause to complain about anything at all previously. Sadly, on this occasion, the meal and the experience in general, did not meet our expectations and we were all extremely disappointed. I contacted the resteraunt, the next day, purely to express my concern that standards appeared to have slipped and to give feedback, hoping that I would be listened to and my concerns acknowledged. I was not disappointed! The Manager, not only contacted me almost immediately, following receipt of my email, but wanted to know exactly what had concerned us and how they could compensate us and put things right. I made it clear that compensation was not why I had made contact but merely wanted to feedback my concerns about the meal and the experience in general. Ashley was absolutely brilliant, he accepted my feedback and suggestions and I was more than happy with his professional response. My son has since received a full refund, but it was the contact and care for us as valued customers that has bowled me over. I can only say that this response, to what I am hoping is a mere blip' in otherwise brilliant food and service at Pierres Derby, was above and beyond what I expected. I have already booked a return visit and hope to remain a loyal customer."
