Phone: +441622765400
Address: Maidstone, United Kingdom, ME17 1PL
City: Maidstone
Dishes: 4
Reviews: 1292
"My husband and I stayed at the castle as a way of celebrating our wedding anniversary. The stay itself was lovely. Unfortunately, I wish I could say the same about our experience in the Castle View restaurant. I had emailed the restaurant prior to our stay to ask if we could bring a bottle of champagne to the table as it was a present for our anniversary. I did not receive a reply so we didn’t take the bottle with us. When we arrived at our table there was an ice bucket waiting for us. We asked why it was there to be told that it was for our champagne. I explained that we didn’t need it as no one had bothered to reply to my email. We were then told that the restaurant would have charged us a £27 corkage fee! A few pounds I can understand but £27, that’s ridiculous and we most certainly wouldn’t have taken them up on the offer. We then ordered a bottle of wine and our meal (all part of the package). The lady who served us was very polite and friendly and I have no complaints about her at all. The starter arrived but no sign of our wine. That eventually turned up when we had finished the starter. It wasn’t what we had ordered so we had to have a replacement and, there was no wine cooler. This, I had to ask for. The main course arrived which quite frankly was not particularly pleasant. Both my husband and I had ordered the chicken due to a very limited menu. I ate very little of my dinner. We didn’t complain as it had nothing to do with the cooking of the food, it just wasn’t up to the standard one would expect when dining in a castle restaurant and, considering that the charge for the main course were £24 each, we expected better quality. We then decided to pay the extra £8 for a desert as we were still hungry. I ordered the ice cream; £8 for three small scoops of ice cream was pretty harsh. We also had breakfast the next morning as part of our package. The breakfast itself was lovely but the service was very slow. This was extremely worrying as we had to check out by 10.00 which, in my opinion was too early. The staff, although friendly bar one, take far too long to take orders. We also witnessed a bird fouling one of the outside chairs. This was reported to a member of staff who wasn’t in the slightest bit bothered. I pity the poor guest that ended up sitting on the seat! Overall, a wonderful experience at the castle, grounds and accommodation but very disappointing in the restaurant. A shame, as this really lets the castle down and, for this reason, we will not be returning or recommending."
Menu - 4 options
All prices are estimates.
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Parmesan Asparagus
Grilled asparagus spears topped with savory melted Parmesan cheese.
steveelaine2018
Fantastic service wonderful food. They made our anniversary meal feel special. Would certainly go back again. Brilliant
Address
Reviews
Hazel
Booked this venue for an 80th birthday and has been cancelled by the restaurant in favour of a larger private function. Totally unprofessional, and very inconsiderate. Suggested we book for a different date. Can't really change the date of the birthday. Very disappointed
Els2003
We were staying at the castle so booked dinner one night here. Start were attentive and provided great service. The menu had plenty to choose from for meat and vegetarian diners. It’s a set priced menu. Food was tasty. We felt as if we had a long wait between courses but our view is that food was freshly cooked . I recommend booking .
rickrM4475XY
We were with a large family group and everyone complained about something they had been served. The roast potatoes and vegetables were dreadful and extremely salty. At least the head waiter had the good sense to not charge anyone for their main course.Thank you for that. Also very long walk for the elderly from the car park. Must have caught them on a bad night,but certainly won't be visiting again.
Luis
I stayed with my other half at Leeds Castle for three days and dinner at the restaurant was excellent. We were very impressed by the service that Meghan and Lauren provided. I asked my other half to be my girlfriend and the staff went above and beyond to provide an unforgettable moment. Many thanks to them for making this moment even more special. In addition to the great food, the restaurant offers an amazing view over the Leeds Castle
Mandy
We were staying weekend in holiday cottage in the grounds which was lovely. Unfortunately low point was Sunday roast in restaurant, having eaten here before we expected a good meal. Firstly the veggie option was below par literally a piece of sweet potato in puff pastry which didn’t seem to have any seasoning or other ingredients. The meat was served first to others on the table but a long wait before accompanying vegetables arrived which meant several people had cold meat. Other than that the service was satisfactory just a shame it was let down by issues that could be easily addressed
rainb0ws77
We came back in October 2023 for a small family gathering and had the roast, which was shockingly horrendous and we were refunded. After hearing so many positive comments from friends and family recently, we decided to attempt the roast again… and I am so glad we did! We had the roast ham and roast beef, both meats were cooked to perfection. Roast potatoes and vegetables were plentiful and we loved how they were served in sharing bowls. The Yorkshire puddings were delicious and the broccoli cheese was just divine! On this occasion we were too full for a dessert. 5 stars to the chef! It was delicious and restored our faith in returning!
HondaHound
We were staying at Leeds Castle and this was the breakfast included in the price. We also tried dinner. Good ambiance and superb views over the castle especially at night. Breakfast avoid the smashed avocado the poached eggs were solid and the pureed avocado was awful. We send it back. The 'help yourself ' cooked breakfast wasn 't too bad but, come on, why are you providing stone cold plates??? No plate warmer in sight! Evening meal was overpriced, I couldn 't get my fork into the vegetables, unimpressive chicken and trout and we decided to avoid the restaurant for the rest of our stay. A mention for the staff who were pleasant and served us well.
cyanmagenta52
For such a prestigious venue the experience in the restaurant was very badly let down by poor customer service due to lack of training. Apart from an initial friendly welcome it went downhill. Firstly it took ages to get our drinks and it was very difficult to attract anyone's attention and the restaurant was not full. We also asked for a jug of water to be informed there it was a self service. We ordered speciality salads and fries. The waitress did not notate these. The food and drinks were very nice but the 2 sides of fries never arrived. With no waitresses in sight it was not possible to ask for the missing items. Furthermore no one came to ask if we wanted any more drinks, dessert, coff...
jacqueline
My husband and I stayed at the castle as a way of celebrating our wedding anniversary. The stay itself was lovely. Unfortunately, I wish I could say the same about our experience in the Castle View restaurant. I had emailed the restaurant prior to our stay to ask if we could bring a bottle of champagne to the table as it was a present for our anniversary. I did not receive a reply so we didn’t take the bottle with us. When we arrived at our table there was an ice bucket waiting for us. We asked why it was there to be told that it was for our champagne. I explained that we didn’t need it as no one had bothered to reply to my email. We were then told that the restaurant would have charged us a...
Categories
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
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Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
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Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
Amenities
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Seating
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Free Wifi
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Visa Card
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Mastercard
