Gourmet Kitchen - Menu

Unit 12, Pontnewenydd Industrial Estate, Cwmbran, United Kingdom, NP46YW, George St

🛍 Kebab, Mexican, European, Fast Food

4.3 💬 595 Reviews

Phone: +441495982551

Address: Unit 12, Pontnewenydd Industrial Estate, Cwmbran, United Kingdom, NP46YW, George St

City: George St

Menu Dishes: 8

Reviews: 595

Website: https://www.GourmetKitchenwales.co.uk

"I am now banned from ordering here according to the person on the phone because I complained that a burger was missing and the food was an hour late. Very poor service from somewhere we used to order from a lot. An owner or manager who is evidently stressed but takes it out on customers. Avoid unless you want poor service, rudeness and childish interactions. After arguing he agreed to refund my order but told me I’d be banned from ever ordering again. Loyalty and honesty do not pay at this ‘restaurant’."

Full menu - 8 options

All prices are estimates on menu.

Burger

Mixed Specialties

Bread

Entrées

Potatoes

Chicken

Emma Emma

Excellent food best burgers around, food was delivered hot Meal type: Dinner Price per person: £20–30

Address

Show Map

Reviews

Lauren
Lauren

Ordered a couple of times and the food has always been great! Big portions and tastes lovely. Will be ordering again soon


Jodie
Jodie

Food is amazing my daughter is a really fussy eater and she absolutely loves the cheese and tomato pizza very polite and friendly to 5 stars this is now our regular takeaway when I visit my partner Service: Delivery Meal type: Dinner


Chloe
Chloe

Really enjoy the food from here, never disappointed. Can take a little bit longer with Delivery but they always make you aware and the food is always piping hot! Recommend! Service: Delivery Meal type: Dinner Price per person: £10–20 View menu


Kimberley
Kimberley

Amazing food each any every time. Great quality for the price. Well worth the wait, and extremely satisfying. Love this business even before its current location! Friendly and hard working owner, and staff members. Would recommend to everyone! Meal type: Dinner Price per person: £10–20


Shelley
Shelley

I’d like to add that the restaurant was closed, which explains the canceled order, and I completely understand that. However, I feel they should update their online hours to reflect their actual operating times. Having accurate hours on the platform would help prevent other customers from experiencing the same disappointment.


D
D

The food arrived three hours late without any apology. When it finally showed up, some items were missing. The quality of the food was just okay at best. I highly recommend avoiding this place unless you enjoy receiving subpar service and mediocre meals from this so-called 'restaurant.' Meal type: Other Price per person: £30–40 Food: 1 Service: 1 View menu


Boogeyman
Boogeyman

I've ordered from here several times, and each time, the food has been top-notch. It always tastes amazing, and the delivery has never been a problem. Right now, I'm sitting here enjoying a pizza, and it is DELICIOUS! I highly recommend this place if you're looking for great food at reasonable prices. Keep up the fantastic work, everyone! I’ll definitely be back for more!


NICOLE
NICOLE

Delivery absolutely shocking waiting and hour and 45 minutes when we literally live 10 minutes up the road. Burgers were covered in hot sauce which we didn’t ask for. paid fiver for 3x Brie triangles and there was no Brie inside well over cooked and tough. This is not the first bad experience we’ve had won’t be going again. Each time we have had to ring and remind them we’ve made an order


Dan
Dan

I am now banned from ordering here according to the person on the phone because I complained that a burger was missing and the food was an hour late. Very poor service from somewhere we used to order from a lot. An owner or manager who is evidently stressed but takes it out on customers. Avoid unless you want poor service, rudeness and childish interactions. After arguing he agreed to refund my order but told me I’d be banned from ever ordering again. Loyalty and honesty do not pay at this ‘restaurant’. View menu

Categories

  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate! View menu
  • European
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Takeout
  • Delivery
  • menu
  • Parking Area
  • menu

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Menu • Pub • Steak • Brunch • British


"My husband booked the Open Hearth so we could go out as a family for my birthday. It had been a lovely sunny day so we did anticipate that the place would be busy. However, as we had booked the table they knew we were coming so we assumed that that would be sufficient with regards to the service etc. On arrival, we were greeted and shown to our table. The gentleman then proceeded to fire off a load of things on the menu that we couldn 't have as they had run out of ingredients. We put that to one side and ordered our food. We waited a little while for our food but as the bar area was so busy we just put it down to that. In the end, it was the kitchen staff who ended up bringing our food out. The food was ok, just basic 'pub grub '. My husband 's steak was supposed to be cooked medium but it ended up coming out well done. The staff were so busy, there was no one really to approach about this and he didn 't want everyone else 's food to go cold so he ate it. After finishing our food one of the girls from behind the bar cleared our plates away and asked if we wanted dessert. We said yes and waited for her to bring the menu. It never arrived. Eventually the same girl came back and asked again if we wanted desserts and again we said yes. We were given the menu and waited to order. Again, no sign of anyone so I went looking for someone to order our desserts. I noticed on the specials board that they were doing a dessert with strawberry ice cream so I asked if I could just have a dish of strawberry ice cream for my little boy. They checked with the kitchen and apparently we couldn 't have that, we could only have whippy ice cream! Desserts finally ordered and we waited. My husband and son had their desserts brought to them and we waited for my dessert. We waited and waited and waited..........After my husband and son had finished their dessert we were then informed by the gentleman behind the bar that they couldn 't bring my dessert as they were serving food to other tables! I was shocked. Surely, you should finish serving one table before proceeding to the next. By the time my dessert arrived we were just ready to go home. I explained that I didn 't want my dessert as it had arrived too late. The girl who brought it did apologise but it was too late. I sent it back and asked for the bill. There wasn 't ever an offer off taking any money off the dessert as it had arrived so late. They were obviously happy just to scrape it in the bin rather than try to make amends. We paid the bill and left. I have noticed on a previous review that someone has said the same thing about the service and the response from the Open Hearth was that they prioritise their booked tables over their walk ins. However, that certainly was not the case for us. We booked the table over a week before we turned up and we arrived in good time yet they prioritised other food over completing our order. Surely it is basic practise to complete one order before proceeding to the next. Unfortunately, the whole experience was not enjoyable and we all came away very disappointed. We will note be returning again nor will we be recommending it."