Phone: +441729822086
Address: Belle Hill, Craven, United Kingdom
City: Craven
Dishes: 4
Reviews: 763
Website: http://www.hartsheadhotel.co.uk
"We had bookings for days at Harts Head. We were supposed to have a meal on the June which would have been our visit. This had to be cancelled by our close friend John Piggin. This came about from us making a...visit to Harts Head for a drink after a meal elsewhere as hart head is local to where we were staying and on previous occasions we enjoyed the hospitality. But during Thursday evening, we had noticed just before shutters internally came down, front door to establishment was shut too. We managed to enter the back door. Once the running management noticed how we entered, aaran was fuming and told staff to shut the back door. When our friend John and my husband went to the bar to order drinks, both could see that they looked displeased. My husband asked are you open, one of the managers behind the bar said, we are closed but you can have a quick drink. From that moment it had escalated as we were uncomfortable and cost of drinks and having to rush our costly drinks was not what we expected after annual visits and previous visits in that week. Aaran had only said the evening we had a meal and stayed abd continued to purchase drinks from the bar area, said i wish more people would come in for a drink. I will say one thing, compliments to the chef!!!! So thus is why we returned thursday evening and spend time drinking in the bar area, helps due to loss of earnings after Covid. How the management did not want us there, aaran spoke quite rudely to our close friend John Piggin and he spoke was really dreadful and you would not expect this behaviour in an establishment as the harts head. We all decided quickly drink up and cancel friday nights meal. We got a booking for friday at the Craven Arms at very short notice. Hospitality at Craven Arms Extremely accommodating the male manager. I cannot refer by name, cannot remember but he was absolutely brilliant and opposite to arran at harts head. Just like to point out there were a few guests in the harts head who heard everything. Felt so sorry for some of the staff working under this management regime( very military like) We drank up quickly, cancelled booking for under name of Mr Piggin and walked out. If harts head look up each year booking under surname Mr Piggin, you'll know what you have lost."
All prices are estimates.