Lamb Shank Lamb Shank

Slow-cooked lamb shank in a rich, aromatic sauce, tender and flavorful.

Frankie Benny's Chester

Frankie Benny's Chester

Greyhound Retail Park, Cheshire West and Chester, United Kingdom

Pizza • Cafés • Kebab • Steak


"I’m absolutely disgusted to have visited this restaurant and to be asked upon arrival if I have any allergies, to which I responded yes and explained I cannot eat onion or garlic. I then went on to order the carbonara and asked the waitress to confirm with the chef that there is no onion or garlic in the sauce, to which she said she cannot check. The host who seated us explained she would let the chef know of my allergies so I’m unsure what the difference is. Surely the person who is cooking the food within the kitchen is able to advise what ingredients is in the dish. I was informed this is company policy and they can’t check the packaging, however when I visited the Cheshire oaks restaurant the waiter was incredibly helpful and checked the packaging of the chicken for me to assist. I feel discriminated against for having allergies, that are totally out my control. I was told by the waitress that she is protecting the company’s reputation as you would be liable if she checks… what would make you more liable is if I order something after telling you of my allergies and then I have a reaction. You seriously need to rethink your policy. Every other restaurant I ever visit will adapt their dishes to suit my allergies, as should all food establishments. I was told you will only confirm the top 14 allergens… as though people with all other food allergies are irrelevant! I have never been made to feel so discriminated against in my life. Disgusting!"

Waterside Inn

Waterside Inn

2A Star St, East Hertfordshire, United Kingdom

Kebab • Cafés • Pizza • Asiatic


"than a review this is a feedback to the management regarding their policy for takeaways. Last Saturday I visited the pub to order a Burger for a takeaway. The first thing that I was told by the gentleman at the bar counter was that...they are very busy and it will take minutes for any takeaway. I said that I am ok with that and I can come back and collect it. To this , I was told that I will have to be allocated a table. I said that's ok. You can allocate a table but I will collect the food from the counter. The gentleman said that's not possible. I was not able to understand what the issue was. So I told him again that you can allot a table but I do not want to wait around for minutes, so i can come back and collect it from the counter. There was another gentleman who was listening in and told his colleague to allocate the table in front of the bar but he also said the same thing, that I can only pick up the food at the table and if I don't come back on time ,they don't want the food to lie there and get cold. I once again told him that I am going to be around the area and that I live just minutes away from the pub and finally they agreed. But in the end the burger that I wanted was not available so I ended up not buying anything from there. I would really like to understand the rationale behind this policy of having to be alloted a table for a takeaway. Wouldn't the management rather allocate that table to some one else who may order in and have a few drinks than to someone who is not going to order anything else other than wait for his takeaway. The pub is really nice but the service levels can definitely improve."