Phone: +441752881555
Address: Kitley Estate, PL8 2NW, South Hams, United Kingdom
City: South Hams
Dishes: 5
Reviews: 458
Website: https://kitleyhousehotel.com/
"Kitley house is a regular visit for us as we got married here 4 years ago. Our last visit in February this year was outstanding. I am so disappointed that I am not about to write another amazing review. I paid for a room to hold my gender reveal get together with family. A week or so prior I gave our pre orders as requested, however not sure why I was asked to do that when we were constantly asked what had been ordered. It just seemed no one knew what they were doing. The service was very slow, I understand they may not have wanted to rush us but you still expect to be asked if everything was ok and if we were ready for our mains etc. No one was particularly attentive and the food was just placed down each time and we wernt asked if we enjoyed it. I’ve had better service in a pub. Not what I expect from Kitley. Really disappointed and my family felt the same. Thought the service lacked. Real shame. I also mentioned when I booked weeks in advance that one family member was gluten intolerant to which they said they could adapt any of his chosen meals. When his food was placed in front of him he double checked with the waitress if it was gluten free to which her reply was “should be but not sure”. It was all very odd. He was then told he could only have the sorbet for dessert. We then suggested how they could adapt the panacotta to be gluten free. I just thought perhaps this would have been something they would have been familiar with. Didn’t seem anyone really cared enough. What more can I say other than what a complete shame."
All prices are estimates.