Phone: +441202484910
Address: 5 Church Street, BH23 1BW, Christchurch, United Kingdom
City: Christchurch
Menu Dishes: 8
Reviews: 3427
Website: http://www.facebook.com/pages/Pinocchio-Restaurant/118341264885621
"The most disappointing and disgraceful experience of an Italian restaurant i have ever had the displeasure of witnessing. The only authentic part of the restaurant was the Chefs disgusting behaviour and attitude towards my wife, true old school Italian male, vile. We had our first visit to Christchurch and were looking for a meal out for myself and wife and we regrettably went for Pinocchio's, what a mistake. The staff could not have been nicer and helpful in seating us and getting our drinks and taking our order. The starters came out and were fine, but when the mains came out my wife was very disappointed with her pizza. We both agreed it was extremely wet and the topping was actually slipping off the base whilst trying to eat the first slice. We expressed our concerns to the waitresses who was very apologetic. A fresh pizza was made and it was a slight improvement but still wet. This was also returned. A few minutes after rejecting the second pizza the cheif came storming out and wanted to know what was wrong with the pizza. My wife politely and calmly explained in Italian her expectations of a true authentic (Pinocchio sells itself as authentic) is a crisp base with a dry topping. She also expressed the need to speak in both English and Italian to avoid being rude to me. The chief could not have been more condescending or rude even if had tried. His attitude towards a female customer was appalling and belittling to a female as an old school male Italian would, absolutely disgusting attitude and behaviour. The final disappointing act was the bill and cost of drinks. The price of the drinks was astronomical, £4.80 for less than half a pint of cider was disgusting. This has to be the absolute worst restaurant we have ever had the displeasure of visiting. The attitude was vile and prices disgusting."
All prices are estimates on menu.