Ruby Ms - Menu

My friend and I went to Ruby M to have food and drinks. The lager we ordered was flat and tasteless. The starter we ordered was terrible. Everything was very expensive. I would not recommend this restaurant to anyone.

Great location, great good but terrible service. You have to tell them 4/5 times before they do anything. Also they have terrible habit of clearing your plates before you have finished eating. I would say worth looking around the area as there are other places.

Ordered veg Manchurian and paneer tikka masala via uber eats. Never tasted such rubbish food. Paneer tikka masala was sour liaded with tin tomato paste and manchurian so runny gravy with just pakoras fried and so soft with gravy. Had to throw away the food, could not eat it. Very disappointed. View menu

The food at this restaurant was satisfying, but the service was inconsistent. It felt like no one was really taking care of our table, as all the staff seemed to ask about our experience without realizing that several others had already done so in the past 10 minutes. I hope to see an improvement in the service in the future.

Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but is only a waiter), was extremely rude and made me pay a service charge that is not mandatory in the UK. She refused to remove it from the bill and behaved like a child when the actual manager/owner intervened and removed the charge. The other staff members were quick to rush customers out and the food was disappointing, as it was not proper Indian cuisine but rather Nepalese. Overall, the behavior of the staff, especially Hina, was disgusting and she should be fired for her bullying tactics. The management needs to address this issue...

THE ONLY INDIAN RESTAURANT NOT SUITABLE FOR Coeliac /gluten free intolerance. They must share the menu on their website as there are no dishes suitable. After multiple conversation with wait staff as to why soya sauce was a staple ingredient in Indian (yes shocking i know) cuisine with a blank look, finally a manager appeared who was able to speak to the kitchen to prepare a basic jalfrezi which was so delicious. Sadly i will not go again and i would not recommend. They must update their website so the awkward conversations don't have to take place. I have been Coeliac for 13 years and in have never in all this time had any issue with an Indian restaurant until this place. Disappointed. I ga... View menu

Here's a genuine review: I visited Ruby Ms yesterday with a large group of 16 people. I was very happy with the manager/owner and the catering staff as they were very welcoming, polite and attentive. They even changed around the tables and seating so me and my friends can be closer to each other. The Food was very good. In particular, the Lamb Masala, Bombay Chicken, Chilli Mogo and Mahji Mahji on the bone Chicken Curry were the highlights. We also ordered chicken wings, lamb chops and few other dishes which all had their own unique flavours and taste. The 3 hours went by so quick, we had a lot of fun so I want to say thank you to the team at Ruby Ms for making this a delightful experience.....

Do not even bother with this place, owners and management are very greedy and have no people or customer service skills, which then leads to the staff that work there with no training. Was told to pay £5 entry to eat here as it was valentines day on top of that you have to pay a service charge which management says by law you have to, since when did the law change? We clearly saw others walking in without paying the £5 entry as well as no reservation for tables and was told they are our friends by the owner. Food wise its nothing special for what they make it out to be, theres far cheaper and tastier restaurants in the area who dont charge silly prices. We ended up leaving after starters and...

Within 2 minutes of my friend arriving for dinner we had 4 staff members ask us if we wanted to order for drinks. On the 4th request to order we asked a waiter to not come to our table and ‘we would let you know when we wanted to order’. Once we did order starters, whilst eating this the staff kept coming to our table, hovering and swanning over our food to collect ANYthing they could. Rushing us and making us feel unwelcome. On the 6th staff member coming over whilst we’re still on starters, we spoke to a waitress (the newly married waitress, still wearing her wedding bangles) and said ‘please can you not come to our table and let us eat the food…’ She looked at me. ‘Are we F ing annoying y... View menu