Phone: +441612723200
Address: London Rd, Manchester, United Kingdom
City: Manchester
Dishes: 6
Reviews: 803
"After a great experience on her first recent Groupon deal here, my friend bought the same deal and arranged to go again there were six of us. The offer was 2 courses and a bottle wine between 2. 1 From reception, we were directed to a lift, to go up one floor and 'follow ' the blue signs. Reception staff offered a guide but we felt we should be OK.... There was no blue sign as we got out of the lift ... So we milled about a bit, then split up and explored! 2 of us went down a long corridor and found a sign which took us down a few flights of stairs!? God knows where the others went as they arrived 5 minutes later Bear in mind one of our party cannot walk far. Eventually, we found the restaurant and we were were ushered to our table right at the end, in a cold, dimly lit area, opposite what must be the breakfast hotplate area. It was not very pleasant. The chairs and tables were 'tired '. There was a heater however, which we quickly switched on; but we didnt really get totally warmed up. The waiting staff were lovely though. We were given the menu which was dramatically reduced from the previous visit, to 2 starters, 2 mains, 2 desserts. £7 extra for 3 courses . We were shocked and disappointed in te lack of choice compared to the choices advertised. When we came to order wine it was House white, rose or red again no choice unlike previous visit. It was the last straw and my friend, embarrassed after raving about her last visit , asked to speak to the manager. She calmly but firmly told him of her previous visit; the extent of the menu and wine choices; compared to the choices on this ocassion on the same deal, and those as advertised on Groupon. He blamed Groupon and said we should complain to them as paraphrasing here the till/computer wouldn 't let him enter choices outside the Groupon menu as printed. We asked if we could pay more for a different choice as last time was £5 extra for steak . He would mot allow that. The food when it came was OK, though portions were small. The white wine was awful, so we changed 2 bottles to Rose which was only marginally better. 2 of the party ordered beers, and the manager, after prompting, agreed to give 50% off the beers. After her great original experience, my friend had also, unfortunately, bought another Groupon deal for a spa day. After reading reviews for the Spa, she 's not looking forward to that! So, my advice is Don 't buy a Groupon deal for this hotel. Don 't book until renovations are complete."
All prices are estimates.