Address: Dumfries DG1 1HS, United Kingdom, DG16 5DZ, Dumfries Galloway
City: Dumfries Galloway
Dishes: 6
Reviews: 3642
"My husband and I got married at the blacksmith shop this week and stayed at this hotel with our wedding guests. We would never recommend this place to anyone looking to get married. We have come away disgusted with the way we was treated on our wedding day by certain staff members. The rudest person of them all was a lady called Alice who worked in the restaurant. She made me cry on my own wedding day with how she kept trying to start arguments from the moment we arrived for our wedding meal. She kept prodding us with sarcastic remarks all the time was constantly watching us to try and make an issue over literally anything. She was absolutely vile with the way she thought she could talk to us. The woman even got a tape measure out on our wedding day for social distancing on tables (long story short: mine and the grooms table was so far away from our guests we had to shout to the tables it was a joke they went past the 2M ruling!!! So we moved our table slightly closer to our guests so we could actually hear them and she then had the cheek to get a tape measure out UNBELIEVABLE. This is not how to treat guests especially on their wedding day!! There is a way to speak to people and it certainly wasn’t this!! We then complained about her to another member of staff and it was a pack mentality in this hotel and she was allowed to talk to people however she wanted. I just wanted to add that other wedding parties in the restaurant was getting away with singing, standing up and mingling, music on their phone speakers but nope... this woman had it in for us all night. I think she took good pleasure out of getting an argument out of myself and my guests. Will never be coming back here. Just so grateful we had lovely friends and family there who made the day lovely for us otherwise this would of been a hell hole."
All prices are estimates.