Phone: +441743761256
Address: Wroxeter, Shrewsbury, United Kingdom
City: Shrewsbury
Dishes: 5
Reviews: 16
Website: https://www.thewroxeterhotel.co.uk/page/322/special-teas.htm
"Rather than asking each person what they wanted to drink, he took it upon himself to just serve everyone tea when one person made that request. We noticed he did this with other tables as well. Additionally, he tried to take my plate away before I was finished eating. About 20 minutes later, he returned to inform us that our "time was up" and collected our plates. We wouldn’t mind if they needed the table, but a more polite approach—like saying, "Sorry, but we need this table in 15 minutes"—would have been appreciated. To make matters worse, he raised his voice at another staff member right in front of us. When we were settling the bill, he mumbled something about how a tip would be nice—after that experience, there was no chance of that happening. In terms of Covid safety measures, it was quite alarming. He wiped down tables with his arm and there was no sign of any cleaning sprays or wipes being used. His mask was frequently on and off during our visit. This lack of attention to safety made us feel uncomfortable, and it's a major reason we wouldn't consider returning. While the food was lovely, the service was the oddest experience I’ve ever had at a restaurant. The waiter had his moments of being pleasant, like offering us glasses of prosecco; however, he was also abrupt and often came across as rude. He really should not be working in a front-of-house role with that demeanor. Perhaps his abruptness can be attributed to cultural differences, but overall, we left feeling that we would not return because of the bizarre service. The hotel should definitely reconsider who they assign to customer service."
Menu - 5 options
All prices are estimates.
Red Velvet Cake
Decadent layered cake with cocoa flavor, cream cheese frosting, and a hint of vanilla.
User
very pleasant experience, great service and relaxing environment.
Address
Reviews
User
lovely location with amazing views of the wrekin a woodland feel with benches outside and a cosy feel inside ...
Vanessa
I had a delightful experience at the restaurant. The service was excellent, and the atmosphere was calming and enjoyable.
User
It was wonderful to return to the venue where we got married. The rustic ambiance was perfectly suited for a chilly winter day!
AngelaC
The service was exceptional, the waiter was very friendly and polite. The food was excellent I would highly recommend the afternoon teas
DebbieW
It was wonderful to return to the venue where we got married. The rustic afternoon tea was absolutely amazing—perfect for a chilly winter day!
User
The service was outstanding, with a very friendly and polite waiter. The food was excellent, and I would highly recommend dining here in the afternoon.
User
Excellent, friendly service and interesting variety of taster on the beautifully presented afternoon tea platter. Very well organised social distancing arrangement. Will definitely be returning for another afternoon tea. Thank you.
User
To add to our discomfort, he attempted to take my plate away before I had finished eating. About 20 minutes later, he returned to inform us that our time was up and took our bill. While I understand if they needed the table, he could have expressed it more graciously, perhaps saying, "We're sorry, but we need this table in 15 minutes." I also saw him behaving rudely towards another team before us. When it came time to pay, he murmured something about how a tip wouldn't be likely after this experience. From a COVID safety perspective, it was quite concerning; he wiped tables using his arm without any cleaning spray or wipes in sight. His mask was frequently moved up and down during our visi...
Emilya
Rather than asking each person what they wanted to drink, he took it upon himself to just serve everyone tea when one person made that request. We noticed he did this with other tables as well. Additionally, he tried to take my plate away before I was finished eating. About 20 minutes later, he returned to inform us that our "time was up" and collected our plates. We wouldn’t mind if they needed the table, but a more polite approach—like saying, "Sorry, but we need this table in 15 minutes"—would have been appreciated. To make matters worse, he raised his voice at another staff member right in front of us. When we were settling the bill, he mumbled something about how a tip would be nice—af...
Categories
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Tea Explore our selection of soothing teas, offering both classic and exotic blends. Perfectly brewed to awaken your senses, indulge in our range for a moment of tranquility and flavor in every sip.
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
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Afternoon Tea Afternoon Tea offers a delightful selection of freshly brewed teas, accompanied by finger sandwiches, delicate pastries, and warm scones with clotted cream and jam. Perfect for a mid-day treat or special gathering.
