Phone: +441969666873
Address: Station Yard Burtersett Road, Richmondshire, United Kingdom
City: Richmondshire
Dishes: 6
Reviews: 1911
Website: http://www.facebook.com/The-Firebox-Cafe-Hawes-1674547719466766/
"We arrived soaking wet during a heavy rainfall and after I enquired regarding the availability of a table was answered by a petite dark haired woman (a member of staff who needs customer focused training), who informed me in an extremely curt and abrupt manner that, “if you notice I am about to clear and clean that table.” I hadn’t noticed and as she didn’t have any cleaning materials in her hand at the time was rather confused, up but we waited patiently whilst she eventually cleared and cleaned. Later the same member of staff came to take our order, again in a curt manner. When she returned with an incorrect order her reaction was that it was our fault that she had confused the order and she flounced off without a word of apology. Another member of staff delivered our tea cakes and then our coffees arrived and were again delivered by the original member of staff with what I can only describe as a reluctant and irritated manner. Maybe we were treated like this as the norm for that particular member of staff, maybe she had an ‘off day’ or was it because we were ignorant southerners who did not understand the ordering/paying system? Why the original member of staff bothers to work in the cafe is bizarre if she dislikes visitors and/or waiting at table? Maybe a job working behind the scenes would be more suitable for her? Whatever the reason for her manner it left a nasty taste in our mouths!"
Menu - 6 options
All prices are estimates.
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Tuna Melt
A toasted sandwich with melted cheese, creamy tuna salad, and fresh tomatoes.
Sweet Potato
Roasted sweet potato seasoned with herbs and spices, served with a tangy yogurt dip.
Chocolate Brownie
Rich, gooey chocolate brownie with a fudgy center, topped with a dusting of powdered sugar.
sqwelchywelchy
Food good and coffee great (one of the best) but nearly 40mins wait for 4 relatively simple meals Staff friendly.
Address
Reviews
Paul
The food and drinks were lovely as was the Fantastic and friendly service. Would definitely go there again and recommend.
travellinmMark
Called in for a quick coffee Andy sat outside in the ‘platform’ next to an decommissioned steam train. Service was prompt, friendly and very welcoming. Well worth a visit
703jacquib
This is a great place to visit and the food is quality. Situated in the back of the bike shop so don’t be afraid to go in. They were really busy today but still managed to keep on top of orders. The staff were lovely...
rebeccam679
Absolutely awful We were stood in the car park debating where to eat, I was trying to encourage my autistic child to face his anxiety following covid and venture into town, I did say to him come on there will be better cafes in town....
JCH124
We visited the cafe twice on a 2 night stay at the nearby caravan site. The coffee is some of the best we have tasted in ages, freshly ground and brewed in the cafe. Comfortable seating and warm welcome, dogs allowed inside too. Food was...
DistinguishedMuffin
Lovely place for a quiet brunch in Hawes. Off the main drag so seemed overlooked which is a shame as it was very good indeed. Clearly cycling focused but even on the other kind of bikes we were made most welcome. Highly recommend the Tiffin!
snowflakes15
Great coffee and the orange and poppy seed cake was very tasty. Husband had the giant tea cake and he said it was delicious. Had a good laugh with the owner when the young lad helping, was screwing up a plastic milk bottle only for the top to fly off and hit me. A great place and we will be going back for another coffee before we leave Hawes.
harrysY8114YL
been twice last time interaction with female owner I wished I had of walked out rude isnt the word cafe is not cleaned at all or the soup mugs only ever visit the wensleydale pantry 20 years and never an issue Most places in the area still wear masks not this place ! Clearly cleanliness is an issue as place is filthy windows skirting boards etc
Jeanette
We arrived soaking wet during a heavy rainfall and after I enquired regarding the availability of a table was answered by a petite dark haired woman (a member of staff who needs customer focused training), who informed me in an extremely curt and abrupt manner that, “if you notice I am about to clear and clean that table.” I hadn’t noticed and as she didn’t have any cleaning materials in her hand at the time was rather confused, up but we waited patiently whilst she eventually cleared and cleaned. Later the same member of staff came to take our order, again in a curt manner. When she returned with an incorrect order her reaction was that it was our fault that she had confused the order and s...
Categories
-
Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious."
-
Coffee Savor our selection of expertly crafted coffees, from rich espressos to creamy cappuccinos. Whether you need a morning boost or a leisurely sip, our coffee options promise warmth and comfort in every cup.
-
British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
-
Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!
Amenities
-
Takeout
-
Seating
-
Vegan Options
-
Vegetarian Friendly
