Phone: +441252819508
Address: 2 Crookham Road, Hart, United Kingdom, GU51 5SA
City: Hart
Dishes: 6
Reviews: 2352
"From the moment I placed my reservation to the moment I left, I was made to feel relaxed. After noting my hearing-loss on my booking, I was welcomed with a smile and guided to my table in the corner away from the main bar. Despite this I still struggled to hear, as I dined at peak time. However, my waitress Talli, immediately put me at ease by showing me the tablet whilst using subtle hand gestures to confirm my wine and steak order. Talli also ensured that I was looking at her when communicating with me, didn't hesitate to repeat if required and was friendly, professional and welcoming. Unfortunately, my steak was undercooked for me personally. However, when I mentioned this to Talli, she apologised and offered me a complimentary dessert. Overall, I had a positive experience at the Oat Sheaf and was very impressed with the way the staff communicated with me. It was refreshing to be spoken to normally, instead of the norm which is to be shouted at. The lovely manager who I also spoke to on the phone prior to my visit, came over and greeted me, spoke clearly to ensure and was equally as welcoming. Despite being rushed off their feet, both Talli and her manager were fantastic and I look forward to returning again in the near future."
All prices are estimates.