Phone: +441622633215
Address: Audley Mote House, Mote Park, Willington Street, Maidstone, United Kingdom, ME15 8NQ
City: Maidstone
Dishes: 3
Reviews: 207
"Awful disappointing experience. As a special treat, a friend and I made a reservation by telephone having read on the website “Special Offer” Book afternoon tea this August and enjoy free flowing Prosecco for 90 minutes till August 31st. To celebrate afternoon tea. Upon arrival at reception, two women on duty left us standing there for quite a while with no acknowledgement, while both on phones, no eye contact given. They eventually escorted us to a table. A waitress came to us and said “shall I bring you tea or coffee?” we told her not yest as we would like the free -flowing Prosecco to begin with please. She said we had not booked an Afternoon Tea with Prosecco and we could have a glass of sparkling wine at extra cost. We mentioned the August special and was told you had to book on line for the offer. There is nowhere on the website that said you had to book on line for the offer. We explained this to her. The attitude was very much ‘take it or leave it’. No apologies and total lack of customer care. The Web page display advertises Free Prosecco till 31st August Book a Table, which we did by phone not online. A complete sham the whole episode. If it hadn’t been a special meet-up for my friend an I we would have walked out. The sandwiches were disappointing, we had one dry plain scone each, no choice of fruit. What should have been a great Afternoon tea experience ended up a very disgruntled experience. We felt let down and dismayed by the attitude of SOME staff. Nobody seemed to care about the customer. Sad really. Had they been more accommodating we would be recommending friends to visit. However due to the manner in which our booking was handled. We will not be setting foot in there again."
All prices are estimates.