Phone: +441449618090
Address: United Kingdom, IP14 1BB, Mid Suffolk
City: Mid Suffolk
Menu Dishes: 4
Reviews: 5652
Website: http://www.jdwetherspoon.com/pubs/all-pubs/england/suffolk/the-willow-tree-stowmarket
"Disgusting that no one told us that children under 18 had to be out of the pub by 9pm no signs anywhere. We were a large family who hadn’t been able to get together for years so this was a special occasion for us all. Some of us travelling for over a hour to get to the pub. First of all we were told that we couldn’t move tables together to be able to accommodate us all, then a member of staff did help and we were all able to sit together. That’s why I have given 1 star. We were then told that as my nephew didn’t have id on him to prove his age he’s 22 and he was seen drinking alcohol it was the law that the whole table would be banned from buying alcohol. The actual law is that children under 18 can have an alcoholic beverage with a meal as long as they are accompanied by an adult over 18. It might be Wetherspoons policy not to uphold this but that is totally different. That’s rubbish as it’s not the law at all that’s Wetherspoons policy. We didn’t order our food till 8pm and even asked the member of staff if the chicken was spicy as it was for a 9 year old. He said no it would be fine. Again nothing mentioned about children having to be out of the pub by 9pm We bought raffle tickets at table and the young lady that sold them to us saw we had young children with us again nothing was said about children having to be out by 9pm. There is no signs anywhere explaining this about children This was the same person that came over to our table and eventually told us that we had to leave as we had young children with us. She also said that staff should have made us aware that this was the case but she herself didn’t do this either. Also when you are told by staff that it’s the law that children have to be out by 9pm and it’s actually your policy that’s very wrong. Some people might not know the law but I’ve worked in hospitality for 26 years and am a personal license holder also. So staff telling me rubbish doesn’t wash. We got told that it states on the website about children but who actually looks for that most people go to look at the menu. On the website you have to go into opening times to see about children. If we had known this we would never of chosen to eat here. You need signs up in the pub to explain this. Would defraud if you want to eat in the evenings with young children"
Full menu - 4 options
All prices are estimates on menu.
Main Courses
Sirloin
Tender and juicy sirloin steak, grilled to perfection, and served with a side of seasonal vegetables.
Fish Dishes
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Bread
Indian
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
ella
Staff were grumpy and rude ,, Table was dirty and pizza was as not cooked and not cut up and chips were cold.
Address
Reviews
juliemI340IY
Food came quickly, lovely and hot, service was friendly and attentive we really enjoyed it. This is the best Wetherspoons in Suffolk!
Emma
Was hair all over my raw, uncooked, pizza which was not cut up and was clearly just thrown in the box. Staff were rude and cocky, chips were cold and food took a long time to come
Ann
Great eating your food with the smell of the sewers wafting through made a complaint staff didn’t give a care please note bring pegs if you visit here won’t rush back food wasn’t the best either items unavailable and pizza mainly crust no sauce View menu
London357
I visited this establishment on a sunny Saturday afternoon the service was quick the bar area was very well presented. It was nice to brink in a bar that charged the same as my local I have visited a large number these places and have been charged well higher prices.
astiro
Been coming here for years, since it opened. Apart from a couple of years ago when a group of belligerent alcoholic pensioners seemed to be in residence and spoiled things, it's been fine. It's a wetherpoons so you know what to expect, cheap beer, good breakfast, less good evening food at a fair price.
mandy612465
The staff work incredibly hard but we all had the same problem with our food, it just wasn't cooked for long enough and our guacamole was frozen. We had a large family gathering and we were there for several hours and this happened to several of us. The beyond meat burgers just were not cooked for long enough and they were quite sloppy. The food was ok up until a few months ago so not sure what has changed. There is also a sewer like waft that comes out from the vents near to the kitchen. We absolutely could not fault the bar staff and we ordered numerous drinks and meals, at various times, all were served very efficiently. View menu
Skyekray
I no longer recommend this place as the male staff member caused emotional and mental distress towards my now ex love of my life partner you don’t except a member of staff to say inappropriate words and behaviour also cuddling or hugging should I say my partner then? .. I have made complaints several times and I’ve also made a complaint to action fraud police about this issue, but nothing ever came back from it. Never got any replies back from the main company who owns the willow tree in Stowmarket … I don’t recommend going here I recommend the food very highly and a few female staff are kind and perlite to customers… the mail staff member in question named Brendan is the one that caused a l...
Patricia
On Friday December 2nd we met up for a long awaited family reunion which was ruined because of weatherspoons stringent policies regarding children and also moving tables. There were 13 of us including four children aged 11mths, 9, 14 and one who is nearly 15. We wanted to sit together but was told in no uncertain terms NO as it would block access and was against fire regulations and that we 'd have to sit at separate tables. Then a lovely guy said he 'd sort it so we could sit together. We ordered drinks, my grandson 22 had no ID so no drink .However we were then told that if he was seen with a drink at the table then we 'd all be banned from purchasing alcohol which is strange as would be h...
292kirstyp
Disgusting that no one told us that children under 18 had to be out of the pub by 9pm no signs anywhere. We were a large family who hadn’t been able to get together for years so this was a special occasion for us all. Some of us travelling for over a hour to get to the pub. First of all we were told that we couldn’t move tables together to be able to accommodate us all, then a member of staff did help and we were all able to sit together. That’s why I have given 1 star. We were then told that as my nephew didn’t have id on him to prove his age he’s 22 and he was seen drinking alcohol it was the law that the whole table would be banned from buying alcohol. The actual law is that children unde... View menu
Categories
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Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
Amenities
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Wifi
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Seating
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Television
- menu
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Late Night
