Phone: +4926729340
Address: St.-Castor-Strasse 80, 56253 Treis-Karden, Rhineland-Palatinate, Germany
City: Treis-Karden
Dishes: 2
Reviews: 6
"My family and I had eaten at the Schloss Hotel Restaurant twice before and had decent service and good food... No significant complaints. Then came the group experience... We reserved the outside patio area for a group of approximately 30 and even put in our requested order (they requested we all eat the same meal for their convenience at cooking for such a large party... fine). The person making the reservation spoke with the manager on three occasions, once in person when she put in the order and confirmed the guest count.When we showed up to the restaurant on THE night, it looked as if we had been totally forgotten about. We were seated INSIDE (the weather was cloudy, but no rain yet and still nice enough that others were outside) and we were seated at different tables, some far apart from the others so that it was as if we were not together at all. When we expressed our displeasure at the situation, we were met with rude replies, blaming accusations (???), and no help at all. I asked why we were not seated outside when we had reserved the outside patio area, and was told that it was too cold (it was not). Finally, I told the manager that we would be moving outside. Once outside, things got even worse... The party was only saved due to great company and lots of fun and laughter amongst us all. A couple of the staff were very nice and a couple were the worst I have come across in Europe, going as far as insulting and bashing us in German without realizing that some of us were German and understood every word. We had to wait almost two hours for our meal and we later found out by one of the staff members that the manager forgot to put our reservation in the calendar (so why they tried to blame us beats me). One of the waitresses there was the most condescending and rude women I have met in my life and she tried to make us pay at the end for a meal that no one had ordered, been served, or eaten. I have recently found out from others in this area that they had similar group experiences at this restaurant... Horrible management, no preparation, poor service, and a habit of sticking guests with meals they did not order or eat. The area is pretty and the hotel is nice, but... Never again."
Menu - 2 options
All prices are estimates.
Olives Chicken
Succulent grilled chicken seasoned with herbs and served with a side of marinated olives.
User
Das Essen war einfach sensationell. Egal welches Gericht wir in den 4 Tagen gegessen haben.Alles war frisch zubereitet und geschmacklich einfach top. Ich kann es nur weiter empfehlen
Address
Reviews
User
Das Ambiente ist sehr hübsch. Schon der Eingangsbereich ist sehr freundlich gestaltet. Die Gaststube ist relativ klein, aber man fühlt sich schnell wohl. Der Wein ist lecker, man wird sehr freundlich bedient.
User
My family and I had just visited Nanstein Castle. We noticed that there is a hotel / restorer walking from the castle. When we took the entrance, we noticed there were tables outside with people scrubbing wine. Once inside, several people were dining room and enjoy entertainment. There was a very nice salad bar, but it wasn't your typical American salad bar. It included romain salad, carrot razors, olives, paprika, cucumbers, fenced mushroom, and sweet sun-dried data. The dressings include: French, Italian, American and a very unique but very good yogart dressing that complements the vegetables. My wife and I both ordered the carpenter Schinitzel, which are two thin, baked pig carvings that...
User
My family and I had just visited Nanstein castle. We noticed there was a hotel/resturant within walking distance from the castle. As we approched the entrance we noticed there were tables outside with people sipping wine. Once inside, several people were dining and enjoying conversation. There was a very nice salad bar, however it was not your typical american salad bar. It did included romain lettuce, carrott shavings, olives, peppers, cucumbers, diced mushroom, and sweet sundried dates. The dressings included: french, italian, american and a very unique but very good yogart dressing that complemented the vegetables. My wife and I both ordered the yeager schnitzel, which is two thin, breade...
User
My family and I had eaten twice at Schloss Hotel Restaurant and had good service and good food... No major complaints. Then came the group experience... We reserved the outdoor area for a group of about 30 and even in our desired order they asked, we all eat the same meal for their convenience when cooking for such a big party... fine . The person who made the reservation spoke to the manager on three occasions, once personally when placed in the order and confirmed the number of guests. When we came to the restaurant the night, it looked like we had been completely forgotten. We sat INSIDE, the weather was cloudy, but still no rain and still nice enough that others were outside and we sat a...
User
My family and I had eaten at the Schloss Hotel Restaurant twice before and had decent service and good food... No significant complaints. Then came the group experience... We reserved the outside patio area for a group of approximately 30 and even put in our requested order (they requested we all eat the same meal for their convenience at cooking for such a large party... fine). The person making the reservation spoke with the manager on three occasions, once in person when she put in the order and confirmed the guest count.When we showed up to the restaurant on THE night, it looked as if we had been totally forgotten about. We were seated INSIDE (the weather was cloudy, but no rain yet and...
Categories
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Salat A delightful assortment of vibrant salads, featuring fresh greens, seasonal vegetables, and savory toppings, drizzled with our signature dressings for a refreshing and wholesome meal experience.
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Europäisch
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Italienisch Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
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Französisch Classic French cuisine showcasing timeless elegance, our menu offers rich and flavorful dishes crafted with traditional techniques and seasonal ingredients, promising an unforgettable culinary experience. Bon appétit!
