"After two previously awful experiences, including the last one whereby Hungry Horse “helpfully” responded to ask for more details and gave no way whatsoever to actually contact them, I swore I’d never come again. Despite being give a menu (ha… we’ll come back to that) of other soft play options, she begged and pleaded to come here, so I relented. So what went wrong this time? Yet again, rudeness and inconsistency. After playing for a little while, my daughter asked for chips. I went to order some and was told rudely, “We don’t do food”. When I asked why there was a family opposite my table eating three full breakfasts, I was told that this was because they had ordered before 11am off the breakfast menu. This, despite us having eaten here several times before, and a full menu being listed on the website page for THIS Wacky Warehouse. And so, again, I was left explaining to an autistic child why something that would normally happen here hasn’t happened. And we can’t have chips, even though there’s a pub/restaurant next door, but at 11:30am there are adults At several tables drinking beer? This whole thing is an absolute joke."
