"This was a visit to celebrate 2 adult birthdays, booked at quite short notice. We arrived a little early but were greeted and seated quickly, but without a rush. Having pre-ordered (there were 9 of us, 1 child, 7 adults and one in that age range when child or an adult can appear, depending upon time, conversation, mood [mostly mood] and in who 's company he is in), only the drinks order needed to be taken and the drinks were delivered in a timely manner. We were well into getting updated and talking across each other when our meals arrived. These were hot, tasty and sufficient unto the hour. (that is to say, that they hit the spot).There were no complaints beyond, too much, I can 't do a pudding. (That didn 't stop all of us mind). Then came the bill . . . . . .Hmmmm Nowadays, I travel light. Credit and debit card on my phone, NO change, in fact, no real money at all. I can 't remember the last time I used proper folding jangling type money. Can I add a tip onto the bill and pay by card, I asked. Sorry, no was the reply. You can certainly pay the bill, she said, but we can 't add a tip. Really?? In this day and age of fast food and fast money, I can 't add a tip to the bill? How about you add a 10% service charge? Again; Sorry, no was the reply. You can certainly pay the bill, she said, but we can 't add a service charge. Really?? In this day and age of fast food and fast money, I can 't add a service charge to the bill? Is this a regular thing I asked. No, we have done it before the lady said, but, we just can 't do it now, the system won 't let us. We left somewhat, richer than expected, but, somewhat disgruntled as well. In this day and age, tipping is more the norm than it ever was. We customers like to show our appreciation and a round of applause really won’t cut it in a restaurant. Can I ask that Greene King ensures that we, the food, buying, drink guzzling public can offer your staff our appreciation in a way that helps us all?"
