"We arrived to our big family booking early so had some drinks in the bar area while we waited. The table itself was definitely ready, we could see it, it being the only 12-seater table. Despite this, and despite us arriving early, they still seated us half an hour late from our original booking time. The waitress for our table once we were sat down was rude, uninterested and unhelpful. We sat for a further half hour before we had to request we have our order taken as we’d been waiting for so long. A drinks menu was requested and also never arrived at the table. We had to get up and go to the bar to ask if we could have more drinks at the table, to which the bar staff were saying that our server should have asked us and sorted it. At this point the waitress came over to see what the commotion was and then after saying we wanted to order drinks she rudely told us that she’d already been round our table to take orders and why hadn’t we already asked then. Drinks, once ordered, took far too long to arrive with some being missed off the order completely. When we asked if we could pay the bill, the waitress was again rude and impatient through the whole process. When we had finished with the bill, we had about 20 minutes waiting for our taxis to arrive, so decided to have another drink while we waited. However, the bar staff took that long to even acknowledge us at the bar that we had to abandon the idea as we had already waited 15 minutes to be served and we wouldn’t have had time to drink them. One of our party had put their coat in the cloakroom however when they went to retrieve it with the cloakroom ticket, the attendant couldn’t find it. Our friend was understandably panicking and very upset as the taxis were there ready to take us and the restaurant were saying they’d lost the coat. Our friend went to get the original attendant who had put it in the cloakroom to find it for her and meanwhile I went to check myself for the coat. Within in ten seconds I had located the coat, which as exactly where it should have been, on the coat hanger that responded to our friend’s ticket number. So why the attendant couldn’t find the coat is an absolute mystery when I myself found it within ten seconds after insisting I enter the cloak room and have a look for it myself. Overall, terrible service, stressful and unenjoyable experience and I would not recommend to anyone. Their only redeeming feature which is why they have been given a 2-star rather than 1-star rating is that the food was very nice and very good quality. The price we paid for it was expensive but worth it. The service charge however, which was automatically added to the bill, was not worth it and had we not already had such an ordeal trying to get the bill paid, I’d have insisted that be discounted from the total."
