Conwy
Pizza Hut

Pizza Hut

Junction Way, LL31 9XX, Conwy, United Kingdom

Pizza • Cafés • Mexican • Fast Food


"We are a family of 2 adults and 3 children ranging from 8 yrs to 17 yrs who are regular customers of pizza hut. After making a telephone booking in the afternoon 02/08/2023 for that evening we arrived and our booking wasn 't down, this wasn 't a major issue and it was soon resolved but it does make you feel very defensive of what 's to come. Once seated we got told its online orders through the mobile app, which ok was fine with us thats after having to log on to free WIFI before placing your order. We ordered a number of refills and a fruit cider along with our main meals, payment was made and we waited for our drinks. When the young lad brought over the glasses for the refills he then mumbled we don 't have cider I asked him for a alternative to be told they only have bud or Brewdog. So I settled for another refill and informed the lad the cider was £1.80 more to which I honestly couldn 't understand what his reply was no offer of refund or alternative was given. Since the interaction has now gone between customers and staff I recommend your staff speak alot more clearly and not muffle so you have to ask a number of times what they were saying. The food came and I cant really fault it at all everyone enjoyed it untill it was desert time. The children decided they wanted pudding so I went back on the app to order these and it gave me the option to serve them NOW to which I thought great the kids will have them shortly. To then have to ask after 35 minutes where they are again, i needed the young girl to answer me twice as I couldn 't understand her first answer). I feel regular checks on the toilets for cleanliness and to stock up on toilet rolls should be more frequent as my young boy needed to use the bathroom and there was no toilet roll in the cubicle so he had to use the disabled facilities. Lastly the young girl in charge of the crew was chewing gum throughout our visit which to me is very unprofessional. We used to be regular customers spending alot of money each time but unfortunately we will not be returning anytime soon."

Brewers Fayre Craigside Inn

Brewers Fayre Craigside Inn

Colwyn Road, Conwy, United Kingdom

Soup • Fish • Steak • Coffee


"Some people would take our experience and make it negative.Things went wrong for sure but that’s how you measure a company in my book… you can’t praise or criticise them for doing what’s expected.So we had an issue with a voucher that wouldn’t go through the till and ended up paying full price. There were also items missing from my wife’s roast dinner.So first off the voucher… the poor lady on the till had been away for a few minutes and came back to a queue of people. Midway through trying to serve me another customer started pestering her for cutlery. She couldn’t get the voucher to go through and appeared flustered so I agreed to pay full price even though I was disappointed.I mentioned it to a young lady who was passing our table a few moments later who couldn’t have been more lovely. I believe her name was Jenny or Jennifer. She agreed that she would resolve the discount when we ordered our desserts.Roast dinner my wife had was excellent. Paid extra but there were a couple of items missing so we mentioned it to the young lady and she then agreed to give us free desserts. At the same time the lady who had served us at the till came over to apologise for the discount and she was very sincere in her apology.All in all the food was good and a few issues were resolved professionally and speedily.I have to say as well… if you run this restaurant then considering the young lady who helped us had been in since 6am and was running rings round the other serving staff she deserves a medal!! She was staying late due to staff shortages I believe but she was charging round the restaurant and putting others to shame. Give her a bonus… better still a pay rise because people like her will keep people like us coming back!Thank you!"