Brewers Fayre Craigside Inn

Colwyn Road, Conwy, United Kingdom

🛍 Soup, Fish, Steak, Coffee

3.9 💬 2586 Reviews
Brewers Fayre Craigside Inn

Phone: +441492545943

Address: Colwyn Road, Conwy, United Kingdom

City: Conwy

Menu Dishes: 6

Reviews: 2586

"Some people would take our experience and make it negative.Things went wrong for sure but that’s how you measure a company in my book… you can’t praise or criticise them for doing what’s expected.So we had an issue with a voucher that wouldn’t go through the till and ended up paying full price. There were also items missing from my wife’s roast dinner.So first off the voucher… the poor lady on the till had been away for a few minutes and came back to a queue of people. Midway through trying to serve me another customer started pestering her for cutlery. She couldn’t get the voucher to go through and appeared flustered so I agreed to pay full price even though I was disappointed.I mentioned it to a young lady who was passing our table a few moments later who couldn’t have been more lovely. I believe her name was Jenny or Jennifer. She agreed that she would resolve the discount when we ordered our desserts.Roast dinner my wife had was excellent. Paid extra but there were a couple of items missing so we mentioned it to the young lady and she then agreed to give us free desserts. At the same time the lady who had served us at the till came over to apologise for the discount and she was very sincere in her apology.All in all the food was good and a few issues were resolved professionally and speedily.I have to say as well… if you run this restaurant then considering the young lady who helped us had been in since 6am and was running rings round the other serving staff she deserves a medal!! She was staying late due to staff shortages I believe but she was charging round the restaurant and putting others to shame. Give her a bonus… better still a pay rise because people like her will keep people like us coming back!Thank you!"

Full menu - 6 options

All prices are estimates on menu.

Dessert

Indian

Main Courses

Burger

Fish Dishes

Freya Freya

Great evening meal and breakfast whilst staying at the attached Premier Inn. Good value, hot and tasty food and excellent service.

Address

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Reviews

Siclops
Siclops

Fantastic service from Chris, gave us a lovely table. Thanx to Amanda for advice and sorting out an issue over promo codes. Lovely food and quick too. Perfect.


Brenda
Brenda

For our regular Friday night meal,on 28th Chris was a fantastic waiter ,he makes it fun ,he knows our names ,and especially my allergies,he goes out of his way ,and always makes it a lovely enjoyable visit Thanks Chris


DanB4505
DanB4505

Lovely atmosphere. Staff member was a bit delayed bringing a coffee over the previous evening, so was extra attentive over breakfast. Lovely staff and very chilled environment, especially in the morning. Can’t go wrong. View menu


Peter
Peter

Great food (love the upgrade ribs combo, or smothered platters, plus the fish n chips is always great I would definitely book a table online at least an HR before to reserve a table, as they sometimes turn away walk ins. Great views and lovely friendly and efficient staff too.


Lorraine
Lorraine

As usual,good food, great service, very reasonable price!. We go regularly, coffee in a morning,meal in the evening. Can't fault it!!!!. Great service with a smile . Well done, AMANDA,LEE, CHRIS,GARY, ELLIE,ALL THE CHEF'S AND NOT FORGETTING ALL THE OTHER STAFF BEHIND THE SCENES!!!!!.


welsh1jones
welsh1jones

Menu had been shortened. Not much choice. Staff friendly and busy. Food arrived, my dad had gammon roast dinner but it was like warm. The mashed veg was cold so had to send it back and asked for it to be heated for a couple of minutes. Wasn’t much better when it was brought back out. Coleslaw was forgotten for one plate of food. The waitress said she had forgotten it and would bring it out but she never came back with it. View menu


Kimberly
Kimberly

Restaurant pub is from the Brewers Fayre chain. It has a good menu with good value for money and tasy food. Staff were friendly and competent, and they were ensuring the respect of social distancing rules. However, the pub got very busy and it took a while to get my bill in the end, and in fact I had to ask for it. Also the pub is a bit far from the Llandudno town centre at mile, so a bit far to walk, hence the car is the better option to get there. Hence I have out of which is still a very good score. I would definitely eat there again.


BlindaMSmith
BlindaMSmith

I don’t do reviews normally but I need to start doing it I took my 2 children with me for a meal and 1 of my children suffers with ADHD and autism I seen people was complaining about my son screaming one of the workers came over and gave my 2 sons some Pop Fidgets he bought them out of his own money from the toy Machine and he was lovely to talk to saying don’t worry about your son is making a noise he said to me I know what your going though because his nephew suffers from it didn’t get his name he was a tall person like 6 foot odd if you get a chance can you tell him thank you for the talk and for my children toys because most restaurants tell me to get out but this restaurant doesn’t do t...


Escape02780591509
Escape02780591509

Some people would take our experience and make it negative.Things went wrong for sure but that’s how you measure a company in my book… you can’t praise or criticise them for doing what’s expected.So we had an issue with a voucher that wouldn’t go through the till and ended up paying full price. There were also items missing from my wife’s roast dinner.So first off the voucher… the poor lady on the till had been away for a few minutes and came back to a queue of people. Midway through trying to serve me another customer started pestering her for cutlery. She couldn’t get the voucher to go through and appeared flustered so I agreed to pay full price even though I was disappointed.I mentioned i... View menu

Categories

  • Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
  • Fish Delight in our exquisite fish dishes, crafted from the freshest catch of the day. From grilled favorites to savory stews, our menu celebrates the ocean's bounty with flavors to satisfy every palate. View menu
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"