Conwy
Haus Coffee

Haus Coffee

United Kingdom, LL29 8LG, Conwy

Tapas • Coffee • British • Breakfast


"Despite high rating I wasn’t impressed, mostly with the attitude which lacked the supposed friendliness that the café is attributed – not least by themselves. I ordered a BLT sandwich and my friend the Smoked Salmon and Avocado sandwich. When my “sandwich” arrived it was actually in a sourdough bap. I’m not overly fond of buns and baps as they can be quite bready and dry but if I had wanted one I might have well ordered the bacon in a sourdough bap option. Anyway, bringing this to the attention of the server she told me “No, this is your order, it is correct.” I didn’t want to be difficult but felt it needed to be said that typically, a sandwich was a filling between two pieces of sliced loaf and this was clearly a bap or bun. The server looked me in the eye, obviously miffed, told me I was wrong and that in her opinion – in her opinion mind my bap was a sandwich. She then turned her back to walk away from me. I reached out and tried to engage with her again on a friendly level to acknowledge that some people might call it that but this wasn't usual but she wasn’t interested. My friend and I just ate up and left. Food for thought, my lettuce and 2 slices of tomato with way too much mayo cost an additional £2.50 over their own sourdough bacon bap. And my friend who ordered the salmon and avocado did actually get a sandwich but soon realised that salmon and avocado is great on toast but not in a sandwich unless you like mush. In conclusion, even if the food had been brilliant, the attitude was all wrong. Won’t be going back I’m afraid."

The Olive Grove Deli Cafe

The Olive Grove Deli Cafe

81 Station Road, LL31 9DF, Conwy, United Kingdom

Cafés • Pizza • European • Vegetarian


"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"

Signatures

Signatures

Aberconwy Resort and Spa, Conwy LL32 8GA, LL32 8HH, United Kingdom

Kebab • Asiatic • British • European


"As you drive into the car park at Signatures, you may wonder if you’ve made the right choice for dinner. Yes, it’s a restaurant that’s at a “holiday home resort” – and that’s a posh caravan park to you and me. But, fear not, we’d been here before and know that it punches above its weight, making it one of the better restaurants along the coast. The menu is well rooted in “Modern British” food which means it occasionally makes a leap away from the comfort of Northern Europe. As in a starter of king prawns, dressed in a quite pokey satay sauce, served with a crispy noodle salad. It worked. As did a lobster bisque which had the richness of the one you get in jars at Waitrose but enhanced with small bits of lobster. It’s accompanied with a small slice of toast, topped with mayo, crab and prawns. Sirloin steak was accurately cooked as requested but could have done with a bit of seasoning. It came with classic accompaniments – nicely cooked “fat chips”, grilled cherry tomatoes and a field mushroom.. “Trio of lamb” was a good representation of the modern classic of “meat three ways”. A couple of slices of perfectly pink fillet. Some long cooked shoulder. And breast, also long cooked, then pressed, breaded and fried to crisp. That came with “Palouise” potatoes – Google doesn’t find that term but it seemed be a boiled potato topped with buttery gloop (no, I wasn’t a fan). But it’s more than made up for by Savoy cabbage, roasted carrot and a lovely rich sauce. We often pass on dessert but not this time. Two classics on the menu, Firstly sticky toffee pudding – it’s rare to see a menu these days which doesn’t have it on. And, most times, it’s not worth the calories. But, here, it’s a delicious light sponge, pretty much perfect butterscotch sauce and vanilla ice cream, Homemade “Arctic Roll” and jelly will whisk a generation of Britons back to their childhood. Ice cream surrounded by sponge was fine. The fruit jelly was excellent – really fruity rather than just generic “sweet”. Good coffee to finish."