"I was staying in the hotel which is in the same building as the restaurant, which is also open to the general public, although the restaurant does not open until 6pm every day, the time I arrived for my meal, so was almost the first to be seated. I ordered one of their Meal Deals (Starter, Main, Drink and Breakfast at a set price, with an upgrade of a dessert, charged extra, but at a discount. There seemed to be only 2 young waiting staff available for more than ½ an hour and the restaurant was busier at that time than I 've seen here before. the extra staff member did not seem to stay for very long ! My starter, which was perfect but was brought to my table by the chef. which I thought was unusual but by then then the 2 waiting staff were running around doing everything at a busy time . After that I then had to wait 30 40 minutes for the main course to arrive. I had changed the chips to mash and the fish was laid on top. When I lifted it up, the skin was burnt, some bits being charcoal, which had dropped onto the white mash discoloring it. As the fish looked OK, if a little dry on top, I accepted it, deciding that, as I had been waiting for almost an hour, I didn 't want to wait for another hour to get an acceptable meal. I suspect that the fish had been cooked properly and then kept under a lamp until someone was free to bring it to the table but I did comment on what I thought of it when the waitress cleared the plate. (I think she was new to the restaurant as a male colleague was explaining everything to her. She apologised (but it wasn 't her fault ! and I asked her to let the Duty Manager know. Did they come and apologise ? Of course not !!! The waitress came back and said that I was to be offered an extra, free, glass of wine, but as I had already had enough alcohol, I turned that down. She went away again, returning with an offer that I would not be charged for the dessert a reduction of £2 on a bill of £25.99. As it was that or nothing, I accepted On my way back to my room, the hotel receptionist asked how my meal was so she got the full details, poor lady ! She apologised again and said she would inform the hotel management, but nothing came of that. Maybe someone in authority will read this review and make contact ? Fortunately, breakfast went smoothly !"
