"The setting of Cassandra’s Cup is idyllic. A pretty tea shop, looking over the house where Jane Austin’s lived. In a stunning village with thatched cottages galore and next door to a fabulous pub. Being local, we often take visitors to Cassandra’s cup for coffee or an afternoon tea. This is always a pleasant experience, with delicious tea and cakes served in pretty bone china cups and saucers. On this occasion we decided to have spot of lunch. This was a big mistake. I think light lunches maybe a step too far for the staff. For a start we waited well over half an hour for our food. Then when it arrived, the caesar salads were tiny, there were no croutons, no parmesan cheese shavings or anchovies (except in the dressing). The bacon resembled soft ham. The chicken was tasty, but not enough of it. When we asked why there were no croutons we were told that they had just run out, but when we asked for our money back on the three Caesar salads the waitress offered to make some. Why could she not have done that before, to avoid having disgruntled customers? The other member of our party had an egg with cress sandwich. This had two tiny leaves of cress and huge chunks of egg. Not the delicate egg and cress sandwich that you would expect in a stunning Hampshire village. Our complaints to the staff were met with contradictions about what a caesar salad ingredients included and the waitress was clearly disgruntled. Not great customer service. We eventually, sent the salads back, and to be fair, we were given a re-fund when we asked for it. On a positive note, the young lady in the shop who took our orders could not have been more delightful and did apologise for the long wait and the disappointing food. She saved the day."
