South Bucks
Thai Rack

Thai Rack

1 Oak End Way, Gerrards Cross SL9 8BS, United Kingdom, South Bucks

Thai • Cafés • Asian • Seafood


"I have always enjoyed the food here, however on this occasion I am horrified and appalled at not only what was served to me but also the customer service. I had concerns about the meat within the prawn toast, which is usually a white colour,...however on this occasion as I felt the meat tasted different I looked inside to find the prawn filling to be grey. I called up the restaurant to express my concerns as I was understandably worried about what I had consumed, to be told I was incorrect about the grey colour without the restaurant having even picked up the food for examination yet. Once the driver picked up the prawn toast I proceeded to call the restaurant to ask if they knew what the grey meat was, at this point I was told it was chicken, to which I immediately distressed as I am a pescatarian and the menu description denotes prawn as the sole ingredient. Once I informed her of this she then laughed and replied ‘oh no there is no chicken don’t worry’. I continued to ask what it was, with no response provided other than ‘that is how prawn toast is’, which I will categorically attest to having had prawn toast a number of times in my life. She hysterically laughed at me and as continued to express concern she hung up on me. I am disgusted at how anyone can be so belittling and rude, especially someone who is in the hospitality field and to such a long term customer. There was absolutely no concern as to what the strange meat was or my well-being as a customer. I cannot believe I was laughed at hysterically for voicing what would be a normal concern to anyone if they saw grey coloured meat was in the prawn toast! Not only do they need to look into their food safety but they should definitely consider retraining their staff and teaching them manners and human decency."