"they never judge a company what they get right, but how they put right what they originally were wrong. it was with a certain contempt that I approached Granthams, carter miller, for the second visit. I had brought my wife to dinner on Saturday 3rd March. I was particularly sharp as I have Coeliac disease and I cannot tolerate gluten. c m have a delicious menu, including a lot of gluten-free choices. on the third place we were particularly impressed by the general atmosphere and our helpful server bella. bella was very knowledgeable and helped in the selection. Unfortunately we were halfway through our starter when the server had rushed back to our table and informed me that they made a mistake in the kitchen and I can have a non-glue starter. While eating gluten will not kill me, it will make me quite sick for 24/36 hours, I asked to talk to the front of the house manager and explains the situation. the general manager, simone, then came to speak to us, he could not have been more apologean and completely accepted that they had made a mistake. we obviously didn't pay for what we ate and he gave us a voucher in height of £100 per apology and we went. I had expected the worst, but I was pleasantly surprised that I didn't feel too bad at all. either I had taken up a very small amount of gluten, or the dish was in fact gluten-free. the next day I returned to c m, as I wanted to explain simone that I was in the order and thanked them for the way they had dealt with the matter. I was met by simone and the chef andy quigg. I thanked them for being forward and informed as soon as they realized that there was a mistake and how they dealt with the problem. they explained that they have proceeded to avoid incidents of this type and that all employees were reminded of them. they assured me that this was one. They invited my wife and I to re-enlist with them at a time of our choice – in addition to the already received £100 credit. my wife and I have consecrated on the 11th fairy, wow, on the sa, is the only word to describe what followed. we were met again on the table of bella, our server, who explained that she would take care of us and bring our food personally to the table to ensure that my meal was gluten-free. we have made our decisions and waited while our meal was prepared. bella was wrong, and was obviously overwhelmed, she did not bring our food to the table; all courses were personally served by andy, the chef chef. the staff was very attentive and simone, the general manager, visited us at the table to check what was all good. I must confess that I have never experienced such a service and am very impressed. carter miller is obviously a company that takes care of what they do and really want to take care of their customers. my wife loved the service and the meal. would I recommend as an allergic c m? in any case. next visit I will probably not be served by the chef chef, but I have trusted everyone that I will be served an excellent steak; by employees who take care of their customers. many thanks for the re-establishment of my trusted carter miller and for serving an excellent steak, with sauces and circumcisions. we're coming back!"
