Stockton-on-Tees
Hope Union

Hope Union

9-10 Silver Court, TS18 1TA, Stockton-on-Tees, United Kingdom

Pub • Pizza • Italian • British


"We had booked the table almost 3 weeks in advanced. When we arrived we were sat on one of the lower tables where half of our table wasn’t under the canopy it had been raining most of the day so we asked if we could move to the free table under the raised part of the beer garden under the heaters which was declined. We were advised another table had booked this, yet there isn’t any option to book specific tables on booking. It seemed the table had been reserved for a regular, in my view. We had to ask 2 members of staff about a table move and it took around 10 minutes before our drinks order or menus were given. We ordered drinks and food (including paid side sauces) and no sauces were given when food arrived. I had to wait around 10 minutes and ask 3 different members of staff for the sauces we had ordered. Equally when our food was given our drinks were just about empty no offer or order for drinks. We only ended up having 2 drinks in the two hours we were there due to the lack of service had staff been attentive to our table we would have had opportunity to order a lot more. The food was amazing, I can’t fault that at all. However the very disappointing service is enough to put me off booking again. It may be that the table is out of staffs eyeline hence the lack of service perhaps make sure if you book you’re on the raised platform rather than on the sides!"

The Mockingbird Deli

The Mockingbird Deli

18 High Street, Stockton-on-Tees, United Kingdom

Cafe • Vegan • British • Breakfast


"This morning i thought i would have a breakfast and a coffee as i came in with my wife about 3 weeks ago and enjoyed everything about it including the 4 legged friend's. Im registered disabled with needs that I have to address everyday. I was involved in a very bad accident a few years ago which left my right leg and my right arm smashed so whenever I go anywhere I position myself where I’m least likely to get banged as I’m still undergoing treatment and rehab on both my leg and my arm. my arm sticks out in a 45° angle and I need to tuck it in whenever I go past things because my arm does not bend, I have to be sat in a place where my arm is tucked away and is unlikely to be knocked this is preservation of my health it is to stop me getting injured more and the embarrassment of somebody hitting it and me being in pain and it’s just being Sensible. when I went into the mockingbird this morning I got asked if I would sit at a two seated table which is fine because I was on my own but instead of sitting in the middle of the room i asked if I could sit in the corner that i had sat in before as no one was there anyways and the young lady said that was fine so no issues. so I sat down, I’m looking at the menu and while deciding what I was having which was going to be a breakfast and a coffee a gentleman came across and asked me if I would go and sit in the seat that I was asked to sit in originally and I explained to him that I have a disability with needs that i have to address and the suitability of that table explained to him and I must address, where he went oh that’s fine it’s just that dogs come in here and we like them to be in a corner but there were 2 dogs already in there and not in corners and I explained that my arm doesn’t move and I would like to sit in the corner to stop my arm getting banged, yeah that’s alright he said but then he continued behind the counter to explain to me the dogs like to go in the corner which I said i was more than happy for that to happen but he insisted that I left the corner, to that I got up as a would be paying customer to leave the corner empty for a non-paying dog to come in at some point. At WHAT point is it more acceptable to allow a dog that wasnt in the cafe to take precedence to somebody who has a disability. I left feeling humiliated and left. I felt really belittled when leaving and very upset for that reason I won’t go back again now and yeah it’s unacceptable"

Borge

Borge

United Kingdom, TS18 1ER, Stockton-on-Tees

Pizza • Pasta • Cheese • Italian


"We've been visiting Borges for over 20 years for meals out with the family, but haven't visited in a couple of years since before covid. The restaurant looks exactly the same! and the menu still contained old favourites the meat kebabs which are served with a sparkler. The menu is huge with LOTS of choice. There is a very small cocktail menu, which could be improved upon. A meal for 9 adults came to nearly £300! I think we ordered 5 starters to share and 5 desserts to share, plus maybe 7 8 alcoholic drinks plus a couple of soft drinks and a couple of coffees, so not bad value. Main meals were all around £15 each I think. For spending so much money, and possibly because we never eat out anymore, I expected something more somehow. The restaurant is very small so you always feel a bit squashed in as it is always busy, luckily this time we were up against the wall in the corner so had space to move around the high chair and for our big baby bag etc. Unfortunately the changing facilities aren't great, standard in that it's basically just the bare minimum of a changing table attached to the wall. But poor in that the changing table is in the women's toilets so not sure how single dad would make this work? Plus you're hemmed in by the large sink on one side and then a loud hand dryer at the foot of the table so every time you move you set off the loud dryer which upsets the baby even more! There's nowhere to put your bag while you're changing baby so you can grab clean clothes, more wipes etc, so I put my bag in the sink big mistake! as did not realise tap is automatic so basically my bag was soaked through my the time I realised, so much for clean clothes to change baby into!! this is our first kid and this isn't something I would ever have given a second's thought to before, but Borge could and should really do better here. We all enjoyed our meals and our drinks, service was friendly and fast, offering more drinks but not being intrusive. For me, because of the poor changing room facilities (and an upset baby with an upset belly) this put a dampener on our evening and spoilt the whole experience for my husband and I, who were stressed by the upset baby. We had to leave early so we could change the baby properly and left the rest of the family to enjoy leisurely coffees and desserts."