7Oz Gammon Steak
The Golden Fleece

The Golden Fleece

101 London Road, CM14 4NP, Brentwood, United Kingdom

Cafés • Asiatic • Seafood • Fast Food


"As a frequent visitor here we booked a table here last night to bring our daughter and grandchildren out for a couple of hours, firstly we wasn’t given the high chair we asked for but we overlooked that we ordered food and drink by our server a young lad pretty cheerful but looked over worked , starters arrived which was to put it one way was well done but we ate them none the less, the kids meals arrived as he offered them to us he was using a tea towel I took the plates and they were so hot, god knows what would have happened to the kids hands if they touched them, so they had to wait for the plates to cool down before eating after what seemed an age our mains arrived my daughter said right away that my burger looked well done and dry, she was spot on It did take around 15 minutes to get our servers attention as he was running around getting to keep his tables happy, I don’t for one minute think he was to blame for any of it, by the time he did come a just told him to take it off the bill as it sort of turned me off, the table next to us had a bit of fish and chips which he returned for being over cooked I don’t know if it was overly busy or a new chef but these things shouldn’t happen and the toilets where the bins are overflowing with paper isn’t good either,it’s really needs to be looked at whether it’s low staff numbers or people who shouldn’t be in the kitchen"

Harvester Cardinal Park

Harvester Cardinal Park

27 Grafton Way, IP1 1AX, Ipswich, United Kingdom

Full • Steak • Lunch • Brunch


"I have to say that the service we received from one of your staff members, Sam, was exceptional and far beyond the level of attentiveness, grace and skill I have come to know and expect at a Harvester or similar. We arrived early for our table booking and Sam offered us both the lunch and dinner menu explaining that the lunch menu would end soon but we could still place an order before 5pm. This in itself is honest, thoughtful and shows a willingness to make an effort to act with integrity. Sam's timings to approach our table, clear away, etc, was spot on. He was very polite, friendly and graceful. Even the way he placed the menus neatly on the table at a right angle to the table edge and the neatness of placing our dessert cutlery didn't go un noticed. These are the little details that others could learn from Sam. I can also genuinely say it is the first time in a Harvester that food has been delivered to our table and laid in front of the person who ordered it without us being asked whose dish is whose. It can be frustrating to be asked this when you've only just ordered it with the same member of staff who has brought the food to the table. It is this attention to detail that goes a long way it makes the customer feel valued and acknowledged. As I had to note his name badge so to contact Harvester, I also noted he was smart in his appearance and that any conversation we overheard between Sam and other staff members was work related, which is so refreshing in this day and age. He sets a fine example of high quality attentive customer service, which is hard to find. Had I owned a restaurant myself or in fact any business that was customer facing in Ipswich, I would have approached Sam and offered him a position right under your noses. I hope he is in a managerial position and if he isn't then he needs to be because staff like Sam in restaurants such as Harvester are gold dust. He's selling himself short working at Harvester if he isn't being recognised for what he brings! Please do pass on my compliments to Sam and share it amongst the team. Excellent work should always be recognised!"

Centertainment

Centertainment

Valley Centertainment, Broughton LaneSouth Yorkshire S9 2EP, Sheffield, United Kingdom

Wine • Beer • Steak • British


"We decided to go out for an evening meal. Pre booked for 7pm. We ordered our drinks I had a latte (which had spilt on to the serviette as she brought it to the table), no real problem as it happens quite a lot. My...partner asked for a pot of tea, she was told quite abruptly that they don't do pots of tea, so my partner asked for a refillable cold drink instead. A few moments later the server returned with no word of apology saying that she could have a pot of tea as she found some teapots. We ordered our food which arrived about half an hour later, the restaurant was not busy at all. We were asked if we wanted to go to the salad bar, if we did we couldn't serve ourselves, they had to go with you and fill your bowl up with what you choose. My partner has been several times in recent weeks and has been allowed to serve herself at the salad bar, we declined. We finished our meal and was undecided if we wanted a dessert or if we had time to have a dessert. My partner had to pick her son up from work at 9pm. The server assumed we had finished as she promptly said I will get your bill without asking if we wanted a dessert or another drink, considering the time we waited for our meal we wouldn't have had time to eat it anyway. But not to be asked is not the way to go in my opinion. She brought the bill over asked if we were paying by card or cash then walked off. She did this several times. I asked if they accepted the Defence Discount Card, she wasn't sure so off she to find out came back said that they don't and promptly walked off again without waiting for payment. We sat for a few minutes, then decided to leave the correct money on the table and leave as the server was obviously too busy to take payment. My partner has been several times at lunchtime with friends, the service has been far superior even when it has been busy, the food was on the table within 10 minutes of ordering."