Mixed Appetizer Mixed Appetizer
Plenty

Plenty

135 Station Road, TW12 2AL, Richmond Upon Thames, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"This restaurant delivered a pizza to my house by mistake, the pizza was meant to be for a house, about four doors away from me. I was cooking BBQ food in the garden when there was a knock at the door, which my wife answered. Her son who was working upstairs, has takeaway food delivered at least three time a week. She accepted the delivery, thinking it was for him, she called out to him and he replied that he hadn't ordered anything. She asked me, I said no, of course not. I checked the delivery for signs of where it had come from of where it was supposed to be. There were no indications at all, no phone numbers, no restaurant name, no receipt and no delivery note. I said leave it there, they will come back when the mistake is spotted. 40 minutes went by and there was a knock at the door. A very angry man asking me if we had received a food delivery. He was the person who placed the order. I told him we had and explained what had happened. He calmed down a little, I asked him if he wanted the food, he said no, not now. It was then that I decided to compost the food and recycle the cardboard. 10 minutes later another knock and another angry person, this time from the restaurant. Again I explained what had happened but I got the impression he did not believe me, he walked away shaking his head, I asked him where had he and the food come from. He told me Plenty in Hampton. My initial thoughts were surprise, as I was busy cooking. However later I was angry. Angry that the restaurant gave out my number and angry that I was questioned by the manager/owner or whoever he was. Surely they should have printed a receipt or delivery note and surely giving out my address was very wrong."

Zero Quattro

Zero Quattro

4 Tudor Court Russell Hill RoadSurrey CR8 2LA, Purley, United Kingdom

Kebab • Pizza • Seafood • European


"I planned a surprise dinner for my sister to celebrate a very big event and I was extremely disappointed with the service we received on November 11th. I wish I had gotten our servers name because he was extremely unprofessional. To describe him he is an older (I believe possibly Italian due to his accent) man. Upon entering the restaurant with my sister, her friends were already waiting inside and said surprise to her as we entered. There were a few other patrons in the restaurant at this point, none of whom looked irritated by the situation, in fact many of them were smiling at our celebrations. We sat down at our assigned table and began excitedly chatting and saying hello to our guests. As it was a surprise dinner my sister was especially excited as she was not expecting to see her friends there. After sitting down for no more than 5 minutes the server in question (who we soon realised was unfortunately going to be our server for the night) loudly told us to be quiet as we were “disrupting the restaurant” our level of noise was no more than what you would expect for a party of 7 and it felt like we were being intentionally targeted by him. Nevertheless we lowered our conversation down to be respectful and continued on with our night. He returned shortly after and hurriedly requested us to order our food, we obliged and ordered our respective meals. After some time of receiving and finishing our starters one of my guests asked about the approximate timing of our mains to which she was told that “it will be here when it’s ready”. To finish off the night of awful service when it came time to pay the bill, everyone had diligently calculated their individual totals (including shared drinks service charge) and when he approached our table with the card machine he loudly asked “who is in charge here?” We explained to him three times that nobody is in charge and we all have calculated our individual amounts and will pay individually. After he had collected payment from every single person on the table he said (again very loudly with no respect for our privacy or other customers) that we had not paid our complete bill and owed him money still. Everyone still had their receipts and endured their receipts matched up with the amounts they had calculated. Despite this, he still made the decision to cause a huge scene by bringing a calculator with all his copies of the receipts and sitting down at a table next to us continuously shouting across to us that he was short changed. I was extremely upset and unimpressed by the service we received that night especially in the context of it being a very important celebration dinner fort sister. The only reason why I’m even giving 2 stars is because the food was very delicious however the service was horrendous."