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The Greyhound

The Greyhound

1 Ash Street, GU12 6LA, Guildford, United Kingdom

Pub • Steak • British • Vegetarian


"We ordered two meals from the meal deal. It took ages for the starter to arrive, we had to ask the waiter where it was. I had ordered hunters chicken for the main and when it came, I found it to be really salty, I thought it was the yellow/orange sause, so tried to avoid it, and realised that the red sauce was not BBQ sause, but a very runny (mainly tomato) bolognese sauce.So I complianed to the waitress, who then went ans spoke to our waiter, who told her that the chicken was alway with a bechamel sauce, but I could have more BBQ sauce if I wanted. I pointed to the menu that had no mention of bechamel sauce. Our original waiter came over and explained that they had a new menu and that the old menu had included bechamel and the kitchen were not aware of the menu change. He offered me a starter as compensation, I had already had a starter and did not want another. I ate the chips and onion rings, but the chicken was so awful, I left it. When I went to pay the bill, or original wait was no where to be found and we were left with a very nice young girl who had only been working there a week. She asked if we had been offered any compensation I said that we hadn't but felt we should have been, so she went to the kitchen to speak to our origninal waiter, who did not return with her, and she told us because it was part of the meal deal, that they could not remove any thing, and what we had would have been more expensive than removing the meal. So I ended up paying full price for a meal I did not eat! The customer service was terrible except for the new girl. The hunters chicken was not as described on the menu and unedible."

The Stamford Public House

The Stamford Public House

The Firs, WA14 2TG, Trafford, United Kingdom

Pub • Vegan • British • Vegetarian


"Considering your post what a shame that your manager chose to shame my girlfriend and I on a recent visit for a meal because we are exempt from wearing masks. On two occasions we told staff we were exempt and had it shouted across the establishment that we need to have a mask on as we waited to be seated. Also then for a member of staff to ask us to wait whilst they ask their manager if we are able to be allowed in. Upon being seated the manager, who I have to add has been great on previous recent visits and always welcoming and friendly, then came over and again asked why we didn 't have masks on and that we needed letters as PROOF and that anyone can claim to be exempt . This was done with zero discretion and in front of other customers. There is no legal obligation to provide proof and that is on the official government website, my girlfriend checked this after the manager walked away. We both felt totally embarrassed to have been asked further in front of other customers and to have to be told we have to provide proof of our exemption. The dealing of the whole situation was disgusting and to be spoken to in such a manner for having an exemption. My girlfriend felt we should have said something after the meal but we chose not to. I fully understand this year is a testing time for everyone and especially the hospitality trade at the moment with curfews also but of all days please show some understanding and awareness that people have good reason to be exempt from wearing a mask and beyond a visible reason. I just hope you are more welcome to future customers regarding the wearing of masks and don 't choose to belittle and shame them in front of other customers. There are several reasons for being exempt of wearing a mask, one being them causing distress and anxiety, with relevance to today and your post, so I hope you can please show more understanding in future."