"absolutely terrible service. we ordered yesterday evening as a birthday contract for my son, after an hour waiting time we called to ask if everything was in order to say that they had not received our order. we had the proof of purchase, the money was taken from our account and we offered to send or even get into the load to show all this, but we say there was nothing they could do. they said we would have to contact the customer service for a refund (as we arrive at 3-5 working days) and if we wanted to eat our food, we would have to reorder and pay again. So no solution for the problems, just give us more money. we only received an email address to request a refund that we tell them we need to wait for up to 5 days for an answer. So not only my son and other children don't get his birthday contract (and also had to have a late evening meal) we are also the money for the order for up to 10 days, while we wait for contact and a refund. we were repeatedly told that there is nothing they could do as if we had not only paid for the order, and they did not have the ingredients there to make the food we had paid for. I called again to ask if there was a contact number for the customer service, as I felt the whole experience was completely unacceptable and the very rude staff quickly said that there was no number, there was nothing they could do, and I just had to wait the 10 days. this is not the first time that we had problems with the delivery and service of papa johns, but the personal has always been great before and the pizza was good so that we could just justify ourselves to go back, but it will be the last problem we have with them as I would never order again. the customer service was (and remains) terrible."
