"Arrived to the Berliner having booked a table via their Facebook page as earlier that day when ringing the establishment we were put on hold and they never returned to the phone, we thought “that’s fine they’ve forgot to return to the phone, they’re probably very busy”. So we arrived at 5pm our booking time and the bar was crowded, nothing unusual, but we managed to find our table with my name reserved on top by squeezing through the crowds of people, we were not greeted by a member of staff upon arrival, nor brought to our table, we found it ourselves and sat down, waited a few minutes for any staff to walk by to call them and let them know we’d shown ourselves to our table and that we needed menus but no staff was in sight, my partner then went up to the bar to ask for food menus as we had a show to go see at 6:30pm as we needed to order more or less straight away, there were 2 bar men on and none of them were able to even hear my partner call on them for food menus, whilst this was happening I was waiting at our table when a young couple and 2 older men stood at our table with their drinks and talked and socialised when we were essentially trying to have a nice dinner date before the show, there was no privacy at all, thank god it wasn’t our first date! Needless to say we got up and left without any member of staff knowing we had even showed up to our booking, we managed to get a table round the corner at Northern Whig, my first time there and it was lovely, and we made it in time for our show, so yes I’m sure the food at the Berliner is lovely but wouldn’t know as the service was absolutely shocking, and on a last note, yes I tried to contact the Berliner afterwards to give them this information but again I couldn’t even get in contact with them to make a complaint, unfortunately I won’t be trying again anytime soon!"
Beefeater
